BUSINESS OPERATIONS MANAGER - Veterans Affairs

Seize your opportunity to make a personal impact as a Business Operations Manager supporting GDIT’s Veterans Affairs contracts. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The successful candidate will support the execution of the Department of Veterans Affairs (VA) Conversion Services (CS) contract, with a focus on improving response time to Veteran benefit requests through the digitization of Veteran records. The candidate will have extensive knowledge and background in financial management, with specific experience building systems and processes that accumulate data and can support information management and decision making on the contract.  Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with contract requirements is necessary.  The Business Operations Manager will work with the Program Manager, Deputy Program Manager, Operations Lead, Requirements Manager, and across the program to support all aspects of program delivery for CS.  Additionally, the candidate will engage with GDIT functional support in Contracts, Subcontracts, Finance, and other required areas as needed.

Duties and responsibilities will include, but are not limited to:

Lead a team of PMO professionals in coordinating the successful completion of PMO tasksImplement and document robust processes and guidance for business processes both internal to GDIT and external-facing to the Customer and subcontractor partnersEngage with Customer through VA e-mail and Teams to provide meaningful support and responses to inquiriesCoordinate the routine review and identification of program risks through maintenance and dissemination of the program Risk Register, facilitating monthly Risk Meetings with the CustomerSupport action item management through ensuring maintenance and routine review/update of program Action Item trackerCapture and report on quantity-based performance metrics used to track core project functions for status reporting and invoicingProvide oversight for all subcontract actions, (GDIT) supply chain purchases, hiring and VA on-boarding activities, and administrative travel tracking tasksUtilize professional judgement, critical thinking skills, and research to improve project processes and resolve issues affecting project performance, utilizing continuous process improvement and implementing lessons learned where applicableManage contract deliverables to ensure high quality and on-time submissionsWork with Program Manager and Deputy Program Manager to utilize GDIT enterprise data management systems and tools (OBIEE, AP Web Query, KOFAX Markview, SC360, BPM, Concur) in creating an integrated tracker for full life cycle of program finances at the prime and subcontractor levels

Minimum Requirements:

Bachelor’s degree in business or a related field, with at least 5 years of additional experience, or an equivalent combination of education and experience6+ years of progressive experience supporting project or program management roles where program information must be collected, aggregated, analyzed and presented in graphically, textually, and verbally6+ years of experience performing or being responsible for the following tasks: project or program finance, scheduling, staffing, security/access procedures, meeting facilitation, Customer interaction, status reporting, deliverables, subcontracting, bill of materials, and/or travel management6+ years working with technical database development teams as a requirement owner participating in design or development decisions6+ years of experience in Federal Government contracting, with knowledge of Federal Acquisition Regulations (FAR) and GDIT acquisition policies and procedures3+ years managing a team responsible for PMO or finance-related taskingProficiency with GDIT enterprise data management systems (Oracle/OBIEE, AP WebQuery, KOFAX Markview, SC360, BPM, Concur)Must have moderate Microsoft Excel skills to include proficiency in data management (sorting, filtering, performing matches and lookups), utilizing a range of formula functions, creating and using pivot tables, and creating charts and graphsDemonstrated experience supporting a Government entity, with knowledge of the proper workflows for prime contract modifications, subcontract modifications, and de-obligationsDemonstrated experience building and maintaining EAC calculationsMust demonstrate critical thinking skills to resolve operational issues and identify risks and mitigationMust have outstanding written and verbal communication skills with the ability to communicate effectively as a representative of GDIT to internal business leaders, Government Customers, and subcontractor leadershipAbility to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting

Desired Qualifications:

Experience with logistics, warehousing or supply chain systems and/or health care systemsPMP, SAFe, or ITIL training / certifications