Job Description We are seeking a skilled and proactive Business Operations & Finance Analyst to support our pharmaceutical client with chargeback resolution, streamline financial processes, and drive data-informed decision-making across cost centers. This role will play a critical part in supporting the Digital, Data Science, and R&D Team, refining operational workflows, and preparing the organization for a strong start to 2026. This employee needs to be onsite in Wilmington, DE 3 days/week. Key Responsibilities: Chargeback Resolution & Remediation - Investigate discrepancies in purchase orders and chargebacks. - Partner with business leadership to refine naming conventions and improve process accuracy. - Conduct follow-ups to resolve issues. Data Analysis & Reporting - Pull and organize financial data to identify anomalies across cost centers. - Present findings to Finance and R&D stakeholders with clear business rationale. - Support leadership with proactive insights and recommendations. Process Improvement & Change Management - Collaborate with Finance to support execution of standardized processes across teams. - Drive incremental improvements throughout 2025 to enable a strong 2026 launch. - Align disparate tracking methods into a unified, scalable approach. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 56 years of experience in business operations, financial analysis, or process improvement. Background in finance and IT Strong understanding of data structures and process optimization. Proficiency in Excel and familiarity with Power BI concepts. Experience with SAP Ariba (cost centers, POs) not required to be an expert but must be comfortable navigating the system. Excellent communication and stakeholder management skills. Exposure to IT finance environments or chargeback processes. Ability to understand IT as a function and how it relates to financial operations. Experience working in cross-functional teams and supporting leadership initiatives. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.