Business Operations & Business Architecture Leader Apply (https://jobs.cisco.com/jobs/Login?projectId=1446896) + Location:San Jose, California, US + Area of InterestBusiness Strategy and Operations + Compensation Range199200 USD - 273800 USD + Job TypeProfessional + Technology InterestPortfolio + Job Id1446896 **What You'll Do** The Business Operations and Business Architecture Leader for Recurring Revenue Operating Model Team will spearhead Cisco's strategic initiatives to transition and optimize its business model towards recurring revenue streams. This role requires a visionary leader with a proven track record in driving large-scale transformations, fostering cross-functional collaboration, and delivering measurable business outcomes in a Recurring / XaaS Business Model. This leader combines expertise in subscription-based business models, operational excellence, and cross-functional collaboration to deliver measurable outcomes. This global role demands a deep understanding of Cisco’s GTM motions, recurring revenue portfolios and metrics, sales operations, renewal motion and Partner Operations, coupled with experienced business intelligence management, process management and design, and system thinking. Core activities will focus on simplification of the user and data journey for users across personae, developing efficiencies through automation and improved system / data architecture, and ensuring support of ELT and SMLT business decision makers through timely and precise insights. In addition, you’ll take point on projects to understand and optimizing core processes, behaviors, and decision making with a focus on improving existing legacy systems and adapting to new methods of working. A differentiated candidate will be at ease guiding process and capability development through concept to enablement, ensuring adoption, and contributing as a key member of the strategy and operations leadership team within Revenue Execution and Intelligence Team – WW Sales Strategy and Planning Org. Key responsibilities: • Provide management and leadership to the work on Recurring Revenue Operating Model leading high impact workstreams across the breadth of GTM workflows. • Defining optimal target states that eliminate complexity and friction. • Leveraging deep business acumen to perform business analysis turning complex concepts into understandable proposals and recommendations for stakeholders. • Creating interim solutions that migrate the business to an optimal state. • Creating methodologies for diagnosing problem areas in process and policy implementation. • Driving co-ordination between SMEs across functions and developing integrated plans for change. • Assess change impacts across the operational landscape and develop counter measures or interventions. • Supervise the handover of requirements to implementation, testing and change management teams. • Monitor post deployment feedback and provide recommendations to enhance or improve adoption of processes, policies and features. Who You'll Work With You will leverage a diverse global team of experienced SMEs with expertise across all aspects of GTM Operations, Tech stack, and Data Infrastructure, each with a combination of deep business acumen and technical expertise. Beyond the GTM SLT, Services, and Operations, critical stakeholders are Finance Org and Engineering. Critical to your success will be your relationships with business partners in Global Sales, Data & Analytics Organization, Operations, GTM, CX and IT. In an environment with an intense focus on data, metrics and objective decision making, this role is an opportunity to have a significant impact while working alongside leaders passionate and driven to achieve recurring revenue success for Cisco. You will be working on high priority initiatives that are highly visible across multiple organizations. Who You Are You are excited about solving challenging business problems end-to-end. You take the time to understand problems deeply and can structure them for collaborative problem solving. And you also have acquired a deep understanding of the XaaS business model and knows how important it is for Cisco to get this right. As a leader of diverse and experienced team, you’ll be a passionate people leader who is able to distill priorities and create clarity for your team in an intense and rapidly evolving environment. No single person succeeds alone, so you’re someone who thrills and excels at working in a team with separate yet interlocking skills, strengths, and interests. Your passion for your work is infectious with your colleagues and partners, while your empathy always helps you understand their real business challenge and to communicate your solutions in ways they can comprehend and evangelize. Backing up your soft skills is the depth of technical expertise that has led you to be considered an invaluable, reliable, and trusted leader in the business intelligence and business architecture spheres. You understand that business insight and day to day operations is not only a function of data and platforms, but also of data literacy, relevance, and elegant simplicity. In addition, business outcomes in a complex environment are driven by the careful co-ordination of systems, process, people, and policies. **Job Requirements** : + Master’s degree in business related field and/or analysis related field, or equivalent professional experience. + 10-12 years’ combined experience in GTM Operations, Process Optimization, business intelligence, people management, business architecture or similar functions. + A clear and structured communication style in both written and verbal English at a professional level. + Ability to communicate effectively using Powerpoint + Global/international management experience is a differentiator. + Deep understanding and experience of Recurring / XaaS business model + Understanding and experience of Cisco’s data landscape for sales and recurring/renewal business. Specifically: CiscoReady, SalesForce.com, bookings, quoting, SAP Hana/Snowflake/GCP and CPQ infrastructure. + Understanding and experience of Cisco’s data/system/process/policy landscape for sales and recurring/renewal business. + Understanding and experience of industry standard data preparation, visualization, and security tools and processes. + Understanding and experience of industry standard business analysis, process management and agile development. + Experience leading and coordinating cross-functional meetings globally and virtually. + Deep understanding of Cisco’s recurring revenue and renewal metrics: iACV, AOV, and renewal rates. \#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! **Message to applicants applying to work in the U.S. and/or Canada:** When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.