Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a Business Operations Associate, you will coordinate research workflow across 2-3 industries with customer service excellence, accuracy, and organization. You will manage the daily workflow with an increasing level of independence, making sure capacities are managed optimally and, in a business focused manner. You will set the tone and expectation for the customer, from beginning to assigning of the work.

What You'll Bring

Working in a highly accurate manner in a deadline-driven, fast paced environment

Under the supervision of the Senior Researcher / Practice Area Lead / wider Workflow Coordination team, you are a capable problem solver who comfortably multi-tasks while conducting coordination for the research workflowYou will have strong attention to detail, ensuring that critical information (data sources, internal billing, charge codes, etc.) is captured correctly in our automated request management system

 

Working collaboratively in an international, service-orientated environment

With directions from BCG Vantage management, you will match available capacity to request inflow, ensuring the allocation is in line with experience, skills and language capabilitiesWhilst building a solid understanding on the research workflow process and developing a sound understanding on BCG’s internal capabilities, you will cooperate with other offices and team members to optimize capacity developmentYou will have strong communication skills and feel confident managing customer / stakeholder expectationsLearning and growing your expertiseYou will thrive in an intellectually intense environment and commit to gaining an understanding of all our Practice Area sources

You bring

0-2 years of relevant experience and general interest in business researchBachelor’s degree with demonstrated high academic achievementExperience with customer service in a fast-paced environment very desirableExperience in secondary research desirableProficiency in Excel, Word and PowerPointWell-developed communication skills in English

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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