Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Overview We are looking for a motivated Delivery Operations Specialist to join our team as an Associate. In this role, you will play a critical part in managing and optimizing delivery processes across projects. You will ensure smooth operational workflows, compliance with delivery standards, and effective resource utilization to meet client and organizational goals. Responsibilities Your Impact: Assist in coordinating day-to-day delivery operations across assigned projects. Support the development and documentation of operational processes and workflows. Help track project timelines, deliverables, and quality benchmarks. Collaborate with project managers and cross-functional teams to address operational needs. Contribute to resource tracking and basic reporting to support project planning. Participate in initiatives to improve consistency and efficiency in delivery practices. Maintain accurate records of project activities and team updates. Help identify potential risks and escalate issues to senior team members. Act as a point of contact for internal stakeholders to support alignment on project goals. Prep and review burn rate dashboards, accruals, credits, and projections. Coordinate closely with internal teams such as Operations, Invoicing, and Finance. Qualifications Your Skills and Experience: Bachelor’s degree in Business Administration, Project Management, or a related field (or currently pursuing). 2+ years of experience in operations, project coordination, or administrative support. Basic understanding of project management principles. Familiarity with tools like Trello, Asana, or Google Workspace. Strong organizational and communication skills. Eagerness to learn and grow in a fast-paced environment. Set Yourself Apart With: Exposure to agile methodologies or delivery frameworks. Interest in data tracking and reporting (e.g., using Excel or Google Sheets). Strong proficiency in Excel, including creating dashboards, trackers, and reporting tools. Familiarity with SAP FieldGlass for managing workforce or vendor-related processes. A proactive mindset and attention to detail Willingness to take initiative and contribute to team success. Enthusiasm for improving processes and supporting operational excellence.