**Position:** Business Operations Analyst I **Job Description:** Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 133 company, and a global technology leader, is looking for a Business Operations Analyst for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech! **What You'll Be Doing:** + Perform quality monitors and audits to detect opportunity areas. + Assist operations by tracking, documenting, and reporting quality levels. + Monitor recorded calls, chat, and email cases. + Attend and conduct monthly calibrations to evaluate and understand monitoring parameters and be aligned with the guidelines. + Provide periodic feedback to representatives. + Facilitate QA talks to new hires, develop training activities, material and huddles along with the training team. + Assist the team where necessary in resolving discrepancies, if any, in the reports. + Addressing any data error or issue raised by the managers and directors. + Assist with larger projects/process changes as it relates to Business Operations/Digital. + Cross-functional support among teams within the organization. + Aid in creation of training programs for current and future systems. **What We Are Looking For:** + Typically requires a 2-year degree and 1–2 years of experience or a 2-year degree with equivalent related experience. + Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. + Works independently; receives minimal guidance. + Acts as an informal resource for colleagues. + Identifies and resolves key issues and patterns from partial/conflicting data. + Takes a broad perspective to problems and spots new, less obvious solutions. **What’s In It For You:** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. + 30 days of Christmas bonus + 40% vacation premium + 12 vacation days plus 2 floating days + Vision and Dental Assistance + Life Insurance + Healthcare Insurance + 10% Food/Pantry Vouchers + Restaurant Vouchers + 13% Savings Fund + Tuition reimbursement + Wellbeing program + E-learning + Access to Arrow’s Employee Discount Program + Growth Opportunities, and more! **Work Arrangement:** + Hybrid: 3 days in office / 2 days work from home **Apply today!** \#LI-ME1 \#LI-Hybrid **Annual Hiring Range/Hourly Rate:** $24,808.33 - $29,258.16 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. **Location:** MX-JAL-Tlaquepaque, Mexico (HPE Guad office) **Time Type:** Full time **Job Category:** Business Support **EEO Statement:** Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico (https://www.arrow.com/-/media/arrow/files/pdf/2024-arrow-eeo-mexico.pdf) ) Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.