**Position:** Business Operation Analyst **Job Description:** **About Us :** Join **ArrowSphere** and take part in an exciting platform development project! ArrowSphere is a cloud management and distribution solution offered by Arrow ECS. It simplifies the complexity of providing multi-cloud software and solutions by integrating major providers such as Microsoft, AWS, and IBM, serving 27 Arrow entities. As part of the FinOps team, you will join the Billing department, which consists of seven employees. You will be required to collaborate with various cross-functional teams (developers, data analysts, etc.). **What You'll Be Doing:** **1** . Managing billing-related tasks: - Participating in the delivery of invoices. - Processing any data errors or issues that arise, resolving support tickets, etc. to improve the quality and delivery times of invoices. **2** . Improving billing processes: - Identifying areas for improvement and proposing solutions. - Improve Excel files: reconciliation files, detailed breakdown files for monthly invoices, etc. - Help the team, if necessary, to find and resolve any discrepancies in reports and/or daily data. - Analyze business needs and translate them into functional specifications for automation. **3** . Collaborate with technical teams to implement solutions: - Liaise with data analysts, developers, and business stakeholders to resolve various data and other issues. - Communicate with these teams to create and/or improve reports that help anticipate potential data issues/inconsistencies, etc. **4** . Participate in the creation of workflow documentation. As a **Business Operations Analyst** , you play a crucial role in ensuring the availability, reliability, and accuracy of data provided in the form of billing statements. **What We Are Looking For:** **1** - Proficiency in Excel **2** - Analysis, synthesis, communication **3** . Autonomy, rigor, team spirit **4** . Ease in creating/improving documentation **5** . Proficiency in English and French **6** . Proficiency in Jira and Confluence would be a plus Generally requires a degree and a minimum of 2 years of experience **What’s In It for You** + A **full-time permanent role** within a globally recognized IT leader. + The chance to work on **strategic, high-impact programs** . + A **dynamic international environment** , collaborating with teams across EMEA. + Opportunities for **career growth and professional development** in cloud and project management. + A culture that values **innovation, collaboration, and continuous improvement** . + Full Permanent contract, + Social advantages: CNSS, CIMR, Health insurance. \#LI-HL1 **Location:** MA-Casablanca, Morocco (Boulevard Al Quods) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.