Company: Arrow Electronics
Location: Shore 2-A / 2-C, Casablanca Nearshore, Casablanca, Morocco
Work mode: Hybrid (3 days on-site / 2 days remote)
Direct team locations: France, Morocco (+United States)
About Arrow
About ArrowSphere
Role Objective
The Business Operation Analyst is responsible for the structuring, analysis, and operational steering of vendor-related operational data in order to:
monitor operational activities
measure current and past performance
project future volumes and trends
enable clear sharing and communication of activity insights across international teams
The role is part of a broader operations industrialization initiative, supporting both operations and project teams.
Functional Scope
Vendor operational data
Activity monitoring and performance steering
Reporting and activity projection
Data models and KPI consistency
International environment (France / Morocco / US)
Key Responsibilities
Analyze and exploit operational data stored
Design, maintain, and optimize SQL queries to support activity monitoring and decision-making
Understand, document, and challenge existing data models
Contribute to the definition and evolution of conceptual data models (CDM/MCD) when required
Define and formalize processes, procedures, and operating models (SOP / MODOP) related to operations and data usage
Define reliable, traceable operational KPIs
Produce clear operational reports covering:
past activities
current activities
short- and mid-term projections
Propose and implement activity monitoring mechanisms aligned with operational needs
Use Excel (XLS) for analysis, consolidation, and data restitution when relevant
Ensure clear communication and shared understanding of insights across France, Morocco teams
Actively contribute to the standardization and industrialization of operational practices
Key Accountabilities
Data & consistency
Ensure reliability, coherence, and usability of vendor operational data
Ensure alignment between data, KPIs, and operational reality
Monitoring & projection
Build relevant activity monitoring indicators
Provide a consolidated and forward-looking view of operations
Industrialization
Standardize analysis and reporting practices
Improve scalability, readability, and repeatability of operational processes
Required Profile
Business Operation Analyst, strongly oriented toward data and operations.
Skills & Experience
Higher education degree (business, engineering, or equivalent)
4+ years of experience in operational data analysis, activity steering, or operations
Advanced SQL skills (complex queries, joins, aggregations, data consistency checks)
Solid understanding of data models and conceptual data models (CDM/MCD)
Ability to translate raw data into actionable operational insights
Strong proficiency with Excel (XLS) for analysis and reporting
Experience in B2B / vendor environments is a plus
Comfortable working in distributed international environments
Languages
English: fluent
French: fluent
Expected Qualities
Strong analytical rigor
Structured mindset
Attention to detail and data consistency
Ability to clearly communicate complex analyses to non-technical stakeholders
Do you see yourself as our future colleague? If yes – send us your application in English.
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Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business Support