**Position:** Business Operation Analyst – ArrowSphere **Job Description:** **Company:** Arrow Electronics **Location:** Shore 2-A / 2-C, Casablanca Nearshore, Casablanca, Morocco **Work mode:** Hybrid (3 days on-site / 2 days remote) **Direct team locations:** France, Morocco (+United States) _About_ Arrow (https://www.linkedin.com/company/arrow-electronics/life/2391361e-1c47-4d11-a6bb-05b5ccb457eb/) _About_ _Arrow_ **_Sphere_** ***** Please submit your application in English. ***** **Role Objective** The **Business Operation Analyst** is responsible for the **structuring, analysis, and operational steering of vendor-related operational data** in order to: + monitor operational activities + measure current and past performance + project future volumes and trends + enable clear sharing and communication of activity insights across international teams The role is part of a broader **operations industrialization initiative** , supporting both operations and project teams. **Functional Scope** + Vendor operational data + Activity monitoring and performance steering + Reporting and activity projection + Data models and KPI consistency + International environment (France / Morocco / US) **Key Responsibilities** + Analyze and exploit operational data stored + Design, maintain, and optimize **SQL queries** to support activity monitoring and decision-making + Understand, document, and challenge existing **data models** + Contribute to the definition and evolution of **conceptual data models (CDM/MCD)** when required + Define and formalize **processes, procedures, and operating models (SOP / MODOP)** related to operations and data usage + Define reliable, traceable **operational KPIs** + Produce clear **operational reports** covering: + past activities + current activities + short- and mid-term projections + Propose and implement **activity monitoring mechanisms** aligned with operational needs + Use **Excel (XLS)** for analysis, consolidation, and data restitution when relevant + Ensure **clear communication and shared understanding** of insights across France, Morocco teams + Actively contribute to the **standardization and industrialization** of operational practices **Key Accountabilities** **Data & consistency** + Ensure reliability, coherence, and usability of vendor operational data + Ensure alignment between data, KPIs, and operational reality **Monitoring & projection** + Build relevant activity monitoring indicators + Provide a consolidated and forward-looking view of operations **Industrialization** + Standardize analysis and reporting practices + Improve scalability, readability, and repeatability of operational processes **Required Profile** **Business Operation Analyst** , strongly oriented toward **data and operations** . **Skills & Experience** + Higher education degree (business, engineering, or equivalent) + **4+ years of experience** in operational data analysis, activity steering, or operations + **Advanced SQL skills** (complex queries, joins, aggregations, data consistency checks) + Solid understanding of **data models** and **conceptual data models (CDM/MCD)** + Ability to translate raw data into actionable operational insights + Strong proficiency with **Excel (XLS)** for analysis and reporting + Experience in **B2B / vendor environments** is a plus + Comfortable working in distributed international environments **Languages** + **English: fluent** + **French: fluent** **Expected Qualities** + Strong analytical rigor + Structured mindset + Attention to detail and data consistency + Ability to clearly communicate complex analyses to non-technical stakeholders Do you see yourself as our future colleague? If yes – send us your application in English. \#LI-KZ1 #LI-HYBRID **Location:** MA-Casablanca, Morocco (Boulevard Al Quods) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.