This role is a key enabler for the Chief Agency Officer (CAO), supporting the execution of strategic priorities and ensuring operational excellence across the Agency business. As a trusted partner to the CAO, you will play a facilitative and behind-the-scenes role, helping to drive initiatives across multiple functions including Audit & Compliance, MIS & KPIs, Capacity Planning, People Development, and Employee Engagement. You will also act as a bridge between the Agency and internal stakeholders—gathering feedback, resolving issues, and ensuring consistent, impactful communication of initiatives. **Position Responsibilities:** + Act as a strategic support to the CAO, ensuring smooth operations and delivery of business KPIs. + Coordinate implementation of key projects and initiatives, identifying risks and ensuring mitigation plans are in place. + Track and analyze business performance metrics, highlighting key issues and opportunities. + Serve as a liaison between agency leaders and internal teams, collecting feedback and driving resolution. + Consolidate and craft messaging for agency-facing initiatives to ensure clarity and alignment with business goals. + Support people development, training, and employee engagement programs in collaboration with HR and the leadership team. + Prepare analysis of management reports and presentations, highlighting areas requiring attention. + Draft internal communications and meeting summaries on behalf of the CAO, ensuring alignment with leadership intent. + Participate in organizational design and people strategy discussions, supporting implementation and follow-up. **Required Qualifications:** + Degree in Insurance, Finance, Business Administration, or a related field. + Minimum 10 years of relevant experience, ideally within insurance or financial services. + Strong understanding of insurance operations and agency management. + Excellent communication, interpersonal, and stakeholder management skills. + Strategic thinker with strong analytical and problem-solving abilities. + High level of discretion, professionalism, and adaptability. + Fluent in English and Chinese (written and spoken). **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido