Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

Summary:

Acts as the primary customer interface for the Customer Experience Center and primary administrative support personnel for the Business Management (BM) organization. Professionally interacts with customers and high-level Thermo Fisher and non-Thermo Fisher executives.

How will you make an impact?

Our Cincinnati site is a Center of Excellence for specialized oral solid dose commercial manufacturing and drug development within our Pharma Services Group (PSG). The Customer Services Coordinator supports the Business Management team by performing day-to-day customer business tasks that support commercial products. This is an excellent development opportunity that can align with your career aspirations if you are interested in growing within the pharmaceutical Business Management space.

Essential Functions:

Serves as primary commercial customer logistics coordinator for the site.Manages highly confidential employee/site management information.Supports Business Management team, multi-tasking as appropriate for team members, with constant adjustments due to changes in business priorities.Primary logistics support for food/catering for customer visits.Coordinates office assignments for customers while on-site in Customer Experience Center.Responsible for holding official sales master PowerPoint slides.Responsible for maintaining Customer Experience Center/department office supplies and refreshments and associated customer printing needs.Coordinates as needed on and off-site workshops for BM team.Maintains site customer visit calendar, including but not limited to: Sales visits, Business Review Meetings, BM department meetings, and batch observations.Primary department contact for all shipping requests.Supports team with invoicing via Changepoint.Supports team with proposal writing for standard contract compliance items.

Education:

High school or equivalent experience

Experience:

3 years of administrative experience required, or equivalent combinations of education, training, and relevant work experience may be considered

Knowledge, Skills & Abilities:

General knowledge of the pharmaceutical industry and practical knowledge of GMPs.Strong problem-solving abilities and independence in decision-making, with experience coordinating projects.Strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.Ability to work and communicate well with employees in multiple areas and job levels.Strong written communication abilities.Ability to work on multiple projects simultaneously.

Physical Requirements:

Need to move around office, stand, kneel, lift weights, use computer, talk, and hear.