**Lead - Mapping Operations (Large Scale Programs)** As an Engagement Delivery Lead at a leading mapping company, you will be instrumental in spearheading complex, multi-disciplinary programs. This pivotal role demands a seasoned leader capable of orchestrating large-scale operations and driving significant value for our clients. You will lead a program of 1000+ associates, specifically focused on delivering against critical spam identification objectives and priorities. Your expertise will ensure highly efficient operations, coupled with insightful analytical support for the client organization. **Key Responsibilities:** + **Program Leadership & Accountability:** + Serve as the overall accountable leader for all program areas and underlying workflows within the engagement. + Ensure "zero surprise" delivery across daily, monthly, and quarterly cycles, consistently meeting contractual SLAs and client OKRs. + Act as the primary leadership escalation point for critical issues not resolved at the ground level. + **Strategic Delivery & Continuous Improvement:** + Cultivate a proactive, solution-oriented delivery culture, moving beyond reactive root cause analysis. + Champion continuous improvement initiatives, challenging the status quo to enhance operational impact for the client. + Collaborate strategically with Process Excellence, Business Analyst, and AI/ML teams to implement next-generation, tech-driven interventions for non-linear quality and efficiency improvements. + **Business Growth & Commercial Acumen:** + Identify and capitalize on opportunities to scale the program, effectively showcasing the value of Cognizant's integrated offerings across additional program areas. + Drive the formulation of innovative solutions and associated commercial proposals for program expansion. + Spearhead Statement of Work (SOW) negotiations during renewals or scope-driven amendments. + **Compliance & Operational Integrity:** + Ensure robust compliance and integrity across all operations through stringent control implementation spanning tooling, processes, and personnel. **Cognizant IOA Specific Responsibilities:** + **Financial Performance:** + Achieve or exceed profitability and revenue targets at the engagement level. + **Service Offering & Market Growth:** + Partner with market teams to develop a robust and credentialed service offering for Location Based Services (LBS), with a specific focus on consumer maps and navigation domains. + **Organizational Excellence:** + Ensure 100% adherence to all Cognizant requirements, including compliance trainings, risk metric compliance, associate domain certifications, utilization, and contractual compliance. + **Talent & Culture:** + Continuously strive to enhance employee satisfaction, serving as an accessible leader for on-ground teams, thereby ensuring attrition remains within defined targets. **Mandatory Capabilities & Experience:** + **Educational Background:** + Graduate with 15-20 years of experience, including a minimum of 5 years in senior leadership roles managing operations/delivery, OR + Post-graduate (Management, Statistics, Economics, etc.) from Tier 1 institutes, with 14-18 years of experience, including 8+ years in operations, and at least 5 years in senior leadership. This must include consulting, research, analysis, and solutioning experience. + **Operational & Project Management Expertise:** + Proven experience in managing multiple evaluations and pilots concurrently with standard business operations to successfully launch and scale new workflows. + Prior experience in managing Location Based Services (LBS) or mapping operations projects, with a strong understanding of typical cost drivers and a track record of significant revenue line expansion within managed engagements. + **Analytical & Leadership Skills:** + Exceptional communication skills, capable of simplifying complex technical and operational nuances for client stakeholders. + Strong data analysis skills for effective root cause analysis, baselining, performance reviews, and process improvement. + Demonstrated strong leadership skills, fostering confidence and collaboration across all levels of client and Cognizant's organizations. + **Preferred Educational Background:** + Economics, Business Management, Mathematics, Statistics from Tier 1 schools. **Preferred Capabilities & Experience:** + Direct experience managing P&Ls for LBS projects, with a deep understanding of cost drivers and a proven history of expanding engagement revenue. + Prior knowledge or experience in spam identification verticals. + We seek a non-traditional operations leader with: + A strong willingness to deep-dive into product details. + A robust statistical/scientific mindset for problem-solving. + Excellent client communication and governance capabilities. + The ability to run projects with complete accountability. Past solutioning or management consulting experie Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.