About this role:

Wells Fargo is seeking multiple Business Execution Consultants to support the Strategic Transformation Program within Consumer and Small Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.

Wells Fargo’s Contact Center Modernization (CCM) Program is a transformative enterprise initiative aimed at reimagining how we serve our customers across all contact center channels. By implementing Contact Center as a Service (CCaaS), the program is driving a shift toward a cloud-native, AI-enabled platform that enhances customer experience, agent productivity, and operational efficiency. With capabilities like natural language IVR, intelligent call routing, real-time analytics, and omni-channel integration, CCM is simplifying our technology ecosystem—reducing legacy applications by 90% and accelerating time-to-market for new features from months to days.

This program is a strategic priority for Wells Fargo, aligning with our broader digital transformation goals and customer-first vision. As part of the CCM team, you’ll help shape one of the largest contact center transformations in the industry, collaborating across business and technology to deliver scalable solutions that support over 35,000 agents and millions of customer interactions annually. Join us in building a modern, resilient, and customer-centric contact center platform that sets a new standard for financial services.

The Business Execution Consultant plays a key supporting role in the execution of Wave lifecycle activities. Reporting to senior consultants and program leaders, this position is responsible for assisting with stakeholder engagement, operational coordination, risk and issue tracking, and post-migration support. The consultant helps ensure that migration activities are executed efficiently, documentation is maintained, and cross-functional teams are aligned throughout each phase of the project. This role is ideal for individuals seeking expertise in business execution, program management, and cross-team collaboration within a dynamic, transformation-focused environment.

In this role, you will:

Assist in Migration Execution: Help coordinate and track migration activities, including scheduling meetings, preparing documentation, and following up on deliverablesContinuous Improvement: Identify opportunities to streamline processes and improve team efficiency; share suggestions with senior team membersCross-Team Collaboration: Work closely with product, technology, controls, and testing teams to support alignment and resolve day-to-day coordination needsPost-Migration Support: Participate in Command Center activities, assist with training logistics, and help document lessons learned and transition plansProcess Standardization: Contribute to the development and maintenance of standardized templates, checklists, and reporting tools for wave planning and executionReporting & Documentation: Prepare status updates, meeting notes, and summary reports for review by senior consultants and leadershipRisk & Issue Tracking: Maintain logs of risks, issues, and action items; promptly escalate unresolved matters to senior team membersSupport Stakeholder Engagement: Assist in building and maintaining relationships with Line of Business (LOB) stakeholders, ensuring clear communication and visibility throughout the project lifecycle

Available locations: Preferred locations listed below. Relocation assistance is not available for this position.

11625 N. Community House Road, Charlotte, NC401 S. Tryon Street, Charlotte, NC1100 Corporate Center Drive, Raleigh, NC

Required Qualifications/Experience:

2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Advanced analytical and strategic thinking skills with the ability to exercise sound judgment, solve complex problems, and deliver actionable insights in fast-paced, matrixed environmentsAdvanced experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material riskAdvanced organizational and prioritizing skills with high attention to detail and accuracyDemonstrated experience driving organizational change, developing innovative solutions, and delivering resultsDemonstrated experience driving process efficiency through assessment, large-scale transformation, and implementation of standardized tools and reporting frameworksDemonstrated experience in compliance, governance, and risk, including regulatory remediation, audit coordination, operational risk frameworks, and tracking including maintaining logs, with a solid understanding of reporting standards and escalation processesExcellent collaboration, communication, and relationship management skills, with a proven ability to influence outcomes, coordinate cross-functional teams, and deliver executive-level presentations in fast-paced, high-demand environmentsProfessional presence and integrity in interactions across all levels, with advanced experience coordinating meetings, preparing and delivering verbal and written communications that inform and influence, and project documentation including meeting notes and status reportsExtensive financial services project management experience leading complex, enterprise-level initiatives, including business and technology migrations, with strong support for post-migration operations and cross-functional coordination in matrixed environmentsExperience supporting call center (contact center) operational processesAdvanced Microsoft Office, SharePoint, and Teams skills

Job Expectations:

Ability to travel up to 5% of the timeAdhere to standards outlined with written policy as well as applicable State and Federal regulationsThis position is not eligible for Visa sponsorshipWillingness to work on-site at stated location on the job opening

IMPORTANT INFORMATION: 

AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONSOnce your application is received, Wells Fargo will make initial contact with you via e-mailPlease ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs ProfileIf your contact information has changed, please update prior to applying for this positionBased on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Posting End Date: 

3 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.