Job Description

To search and explore local and international markets for new products and trademarks in order to expand and strengthen the company position in the marketAchieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clientsDrive an increase in average balance of specific portfolio ofassets as defined in the Financial Performance Report of the businessDrive an increase in average balance of specific portfolio of liabilities as defined in the Financial Performance Report of the BusinessAchieve rate target on both fix and linked mix for the businessDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutionsBuild and maintain strategic relationships with internal and external parties to support the sales strategyMaintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholdersActively seek and contribute to diverse opinionsDrive strategic relationships to collaterally make sense of the ambiguity and uncertainty inherent to the organisationCreate alignment, collaboration and synergy between the various specialist areas to provide a comprehensive business solution to customersReshape customer experience journeys to increase self-service and assisted service and employ strategies to maximize customer satisfactionBalance interests of a variety of clients, readily readjusting priorities to respond to pressing and changing client demandsEstablish best practices in respect of optimising client service through the full operations value chain, within the appropriate risk appetite and automation vision of the organisationDrive an integrated service excellence culture, which enables rewarding relationships and customer feedback in promotion of exceptional serviceMaintain expert knowledge on relevant legislative amendments, industry best practices and FirstRand internal compliance procedures and requirementsEnsure compliance is adopted in terms of systems and procedures as laid out by GroupDesign and implement a control framework to ensure the integrity of operations and practicesAnticipate and apply and policies/procedures to manage and control both financial and non-financial risksAlign, integrate and innovate area of accountability to enable the creation of integrated and specialised solutions and create a sustainable competitive advantage for BusinessExecute relevant business initiatives aligned to strategic objectives with specific performance measures and control systems to track progressParticipate in specialist communities of practice and contribute positively to own and organisational knowledge improvementMaintain a broad knowledge of current and emerging conditions affecting industry and/or business through forecasting and analysis across First RandMaintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholdersMaintain up to date knowledge of local and global trendsProvide thought leadership and expertiseEnsure that sales strategies are aligned across customer value propositionActively pursue opportunities that may increase revenueDesign and develop business metrics to ensure sales is measured against financial goals agreed to for the operational areasEnsure regular audits and surveys are done to measure and track business performance against financial goalsManage performance of teams in areas of responsibility against expected delivery targetsEnsure alignment of team and individual performance objectives to relevant business area objectivesDrive and monitor corrective actions to ensure maximisation of team performanceDrive performance management processes within agreed timelinesDrive Talent Management practices in area of accountabilityBuild management team succession plans for critical roles in own area and influence strategic resource planning of partnersProvide direction, regular feedback and coaching to direct reports to improve performanceEnsure implement employment equity plan target achievement in all recruitment and employee movement activitiesIdentify current and future human capital needs and skills requirementsInfluence the alignment and adoption of different priorities in people management strategies as articulated through the strategic people leversBuild a culture of recognition and fairness across business aligned to HR policiesEstablish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivityEstablish people-focused management strategiesInfluence the development and enablement of a culture and climate where the organisational values are demonstrated and livedInfluence the understanding and adoption of the organisational strategic direction across all levels of the organisation and its stakeholdersDefine and create a long term human capability strategic framework to enable sustainable business performanceCreate a development culture where information regarding successes, issues, trends and ideas are actively sharedCollaborate with various stakeholders to co-create solutions and share information within and across teams for development and improvementJob Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

10/10/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.