Description The Business Development Manager will lead the growth, performance, and operational excellence of Amazon’s Hub Delivery program across regions in Brazil. Managing a team of Channel Team Leads (CTLs), this leader drives network expansion, ensures delivery quality, and develops high-performing field teams. The role blends strategic planning with selective hands-on support to accelerate launches, resolve escalations, and maintain Amazon’s high standards. Key job responsibilities - Lead and develop CTLs, ensuring strong team performance, coaching, and capability building. - Own multi-region acquisition and expansion strategy, ensuring sustainable growth and high-quality onboarding. - Drive operational performance, maintaining delivery success metrics of 98.5%+ across all regions. - Dive deep into data to identify root causes, performance risks, and improvement opportunities. - Serve as senior escalation point for complex onboarding, partner performance, and operational blockers. - Partner with Delivery Stations, Program, and Product teams to improve tools, processes, and partner experience. - Represent the region in business reviews, providing insights, forecasts, and strategic recommendations. Basic Qualifications - Experience in program management, logistics, operations, supply chain, transportation, or a related field - Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment - Experience in senior level leadership support, or experience at Amazon - Experience in English-language communication skills, both written and verbal Preferred Qualifications - Experience and track record of exceeding sales goals Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.