The Business Development Manager will lead the growth, performance, and operational excellence of Amazon’s Hub Delivery program across regions in Brazil. Managing a team of Channel Team Leads (CTLs), this leader drives network expansion, ensures delivery quality, and develops high-performing field teams. The role blends strategic planning with selective hands-on support to accelerate launches, resolve escalations, and maintain Amazon’s high standards.

Key job responsibilities
Lead and develop CTLs, ensuring strong team performance, coaching, and capability building.

Own multi-region acquisition and expansion strategy, ensuring sustainable growth and high-quality onboarding.

Drive operational performance, maintaining delivery success metrics of 98.5%+ across all regions.

Dive deep into data to identify root causes, performance risks, and improvement opportunities.

Serve as senior escalation point for complex onboarding, partner performance, and operational blockers.

Partner with Delivery Stations, Program, and Product teams to improve tools, processes, and partner experience.

Represent the region in business reviews, providing insights, forecasts, and strategic recommendations.