**Introduction** We are seeking a seasoned Business Development Executive with a strong sales background with extensive experience in identifying new opportunities, developing C-Suite relationships, contract negotiations with business operations and processing transformation. The ideal candidate will have proven experience in the North America market delivering solutions for digital operations transformations, Business Process Services and outcome-based models. **Your role and responsibilities** We are seeking a seasoned Business Development Executive with a strong sales background with extensive experience in identifying new opportunities, developing C-Suite relationships, contract negotiations with business operations and processing transformation. The ideal candidate will have proven experience in the North America market delivering solutions for digital operations transformations, Business Process Services and outcome-based models. Responsibilities: 1. Develop and implement strategic sales plans to achieve business objectives, leveraging knowledge of emerging trends such as GenAI, Process Automation, AI, digital transformation, and productivity metrics. 2. Build and maintain strong, long-lasting customer relationships, understanding their unique needs and how market trends can be applied to their business processes. 3. Identify and pursue new business opportunities, staying updated on industry trends and competitor activities. 4. Collaborate with internal teams, including data scientists, engineers, process experts, and global delivery teams, to ensure seamless delivery of Intelligent Business Process services that leverage these emerging technologies. 5. Lead front to back office transformation initiatives, driving operational excellence and process improvement. **Required technical and professional expertise** Qualifications: 1. Bachelor's degree in Finance, Operations, Supply Chain, Marketing, or a related field. 2. 10+ years of experience in sales, with a focus on BPO services and a strong understanding of emerging trends in technology and business process management. 3. Proven experience in the North America market, with a focus on the solution and delivery of BPO services. 4. Strong understanding of BPO solutions and their delivery, with a focus on how these solutions can be enhanced through emerging technologies. 5. Excellent leadership, communication, and interpersonal skills, with the ability to articulate the value of these emerging trends and front-to-back office transformation initiatives. 6. Ability to work independently and as part of a team, with a proactive approach to problem-solving and a commitment to continuous learning. 7. Experience working with global delivery teams and a deep understanding of back-office operations. **Preferred technical and professional experience** Preferred Qualifications: 1. Experience in a leadership role within a BPO organization, with a focus on driving innovation, adoption of emerging technologies, and back-office transformation. 2. Knowledge of IBM's product portfolio, particularly in the areas of AI, GenAI, Process Automation, and digital transformation. 3. Familiarity with productivity metrics and how they can be used to drive business value. 4. Experience leading front-to-back office transformation initiatives, with a proven track record of driving operational excellence and process improvement. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.