Business Development Center Manager - Freelance, Remote
Magic One
Business Development Center Manager - Freelance, Remote
Description\nAbout the Client
A fast-growing automotive dealership group that centralizes lead generation through a remote BDC (Business Development Center). They blend data-driven processes with hands-on sales coaching to drive showroom traffic and vehicle sales. The organization values high-performance teams, measurable results, and strong alignment between remote BDC staff and on-site Sales Managers.\n
Why does this role exist?
This BDC Manager role exists to lead and scale a remote sales development team that converts thousands of monthly leads into hundreds of confirmed appointments and showroom visits. The hire will act as a player‑coach, managing day-to-day team performance while actively coaching agents on scripts, objection handling, and product knowledge. The BDC Manager will close process gaps, optimize lead handling, and ensure the BDC is delivering predictable pipeline and show rates to the on-site Sales Managers and General Sales Manager.
The Impact you’ll makeTeam Leadership\nLead, manage and motivate a remote team of 5–7 BDC agents.\nHold agents accountable to daily KPIs and performance standards.\nRun daily one-on-ones and team huddles to drive consistency and execution.\nTraining & Coaching\nDeliver daily live and recorded call coaching on script adherence, objection handling, and automotive product knowledge.\nDevelop and run onboarding and ongoing training for new and existing agents.\nMonitor agent skill gaps and implement targeted coaching plans.\nPerformance Tracking & Reporting\nLive in the CRM to monitor call volume, contact rate, appointments set, show rate, and sold rate.\nProduce and deliver performance reports to the General Sales Manager (GSM).\nSet targets, audit activity, and take corrective action when metrics deviate.\nStrategy & Process Optimization\nDevelop and refine call scripts, email templates, and text sequences to increase appointment and show rates.\nIdentify breakdowns in the lead-handling process and implement process improvements.\nTest and iterate outreach cadences and messaging to improve conversion rates.\nLiaison & Coordination\nServe as the primary communication link between the remote BDC team and on-site Sales Managers.\nAlign BDC activity with dealership sales priorities and promotions.\nEscalate and resolve lead or customer issues that impact conversion or customer experience.\n
Skills, Knowledge and ExpertiseRequired:\nProven experience driving jewelry (or fashion/accessory) sales via social media.\nDemonstrated social media marketing experience (Instagram required; TikTok/Pinterest/Facebook preferred).\nHands‑on experience with Etsy shop management and building or improving GoDaddy websites.\nPortfolio or case examples of sales-focused campaigns with measurable results.\nAbility to work US Central Time schedule (M–F, 9–5 CT) and commit 40 hours/week.\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: Expert CRM navigation and reporting (vAuto/DealerSocket/VinSolutions), call monitoring tools, KPI dashboards, script and cadence design.\nAnalytical: Comfortable reading reports, diagnosing drops in performance, and designing data-driven solutions.\nSales coaching: Strong skill in live call coaching, objection handling, and role-play training.\nCommunication & leadership: Clear communicator, strong feedback delivery, ability to motivate remote teams.\nPersonal traits: Process-oriented, results-driven, accountable, resilient under pressure.\nYou should apply if...\nYou are a player-coach who thrives in a metrics-obsessed environment and enjoys coaching others to measurable improvements.\nYou prioritize process and accountability and refuse to accept excuses for underperformance.\nYou are comfortable living in a CRM, delivering regular reports, and collaborating closely with on-site sales leadership.\nYou value continuous improvement, rapid testing of scripts/processes, and take ownership of team results.\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\n9:00 am –6:00 pm Eastern Time. Rotational Rest Day\nCompensation:\n$9 per hour\nNo benefits package included\n
Benefits
Department: Support & Leadership
Employment Type: Full Time
Location: Global+
Reporting To: Client via Magic
Compensation: $9.00 / hour
Description\nAbout the Client
A fast-growing automotive dealership group that centralizes lead generation through a remote BDC (Business Development Center). They blend data-driven processes with hands-on sales coaching to drive showroom traffic and vehicle sales. The organization values high-performance teams, measurable results, and strong alignment between remote BDC staff and on-site Sales Managers.\n
Why does this role exist?
This BDC Manager role exists to lead and scale a remote sales development team that converts thousands of monthly leads into hundreds of confirmed appointments and showroom visits. The hire will act as a player‑coach, managing day-to-day team performance while actively coaching agents on scripts, objection handling, and product knowledge. The BDC Manager will close process gaps, optimize lead handling, and ensure the BDC is delivering predictable pipeline and show rates to the on-site Sales Managers and General Sales Manager.
The Impact you’ll makeTeam Leadership\nLead, manage and motivate a remote team of 5–7 BDC agents.\nHold agents accountable to daily KPIs and performance standards.\nRun daily one-on-ones and team huddles to drive consistency and execution.\nTraining & Coaching\nDeliver daily live and recorded call coaching on script adherence, objection handling, and automotive product knowledge.\nDevelop and run onboarding and ongoing training for new and existing agents.\nMonitor agent skill gaps and implement targeted coaching plans.\nPerformance Tracking & Reporting\nLive in the CRM to monitor call volume, contact rate, appointments set, show rate, and sold rate.\nProduce and deliver performance reports to the General Sales Manager (GSM).\nSet targets, audit activity, and take corrective action when metrics deviate.\nStrategy & Process Optimization\nDevelop and refine call scripts, email templates, and text sequences to increase appointment and show rates.\nIdentify breakdowns in the lead-handling process and implement process improvements.\nTest and iterate outreach cadences and messaging to improve conversion rates.\nLiaison & Coordination\nServe as the primary communication link between the remote BDC team and on-site Sales Managers.\nAlign BDC activity with dealership sales priorities and promotions.\nEscalate and resolve lead or customer issues that impact conversion or customer experience.\n
Skills, Knowledge and ExpertiseRequired:\nProven experience driving jewelry (or fashion/accessory) sales via social media.\nDemonstrated social media marketing experience (Instagram required; TikTok/Pinterest/Facebook preferred).\nHands‑on experience with Etsy shop management and building or improving GoDaddy websites.\nPortfolio or case examples of sales-focused campaigns with measurable results.\nAbility to work US Central Time schedule (M–F, 9–5 CT) and commit 40 hours/week.\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: Expert CRM navigation and reporting (vAuto/DealerSocket/VinSolutions), call monitoring tools, KPI dashboards, script and cadence design.\nAnalytical: Comfortable reading reports, diagnosing drops in performance, and designing data-driven solutions.\nSales coaching: Strong skill in live call coaching, objection handling, and role-play training.\nCommunication & leadership: Clear communicator, strong feedback delivery, ability to motivate remote teams.\nPersonal traits: Process-oriented, results-driven, accountable, resilient under pressure.\nYou should apply if...\nYou are a player-coach who thrives in a metrics-obsessed environment and enjoys coaching others to measurable improvements.\nYou prioritize process and accountability and refuse to accept excuses for underperformance.\nYou are comfortable living in a CRM, delivering regular reports, and collaborating closely with on-site sales leadership.\nYou value continuous improvement, rapid testing of scripts/processes, and take ownership of team results.\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\n9:00 am –6:00 pm Eastern Time. Rotational Rest Day\nCompensation:\n$9 per hour\nNo benefits package included\n
Benefits
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