Business Development and Support Associate for Advanced Data Solutions (ADS)

Apply now Job no: 503637 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: Advanced Data Solutions

JOB SUMMARY:

NORC at the University of Chicago is currently seeking a Business Development and Support Associate (internally called Research Associate I) to join our Advanced Data Solutions Center supporting our business development activities and clients' experience with the NORC Data Enclave®.

Launched in 2006, the NORC Data Enclave® is the preferred solution for clients, analysts, and researchers to securely store, access, and analyze sensitive data. Enclave-based research informs a wide spectrum of public and private sector evidence-based decision-making, policies, publications, patents, and impactful outcomes that shape our world.  

 

As part of the client support team, the Business Development and Support Associate will provide technical and operational support to clients and end-users by logging, triaging and prioritizing user requests based on contractual SLAs, troubleshooting and resolving user issues, monitoring progress and resolution times for active requests and coordinating with other NORC departments e.g., Statistics and Methodology, Engineering and Communications for request fulfillment.  

The Business Development and Support Associate will work closely with the Director of Business Development to support and schedule client meetings, identify and update sales leads and opportunities in the appropriate platforms, summarize meetings and provide status updates, and contribute to the writing of technical proposals. They will work with the user support team lead to improve program operations, support client engagement and contribute to management activities across a diverse portfolio of projects.  

DEPARTMENT: Advanced Data Solutions Center

NORC is a recognized innovator in secure data management, linkage, and sharing. The NORC Data Enclave® is an integral part of the Advanced Data Solutions Center. The Enclave’s high-performance computational environment and virtual desktop infrastructure provide users with convenient access to database, statistical, analytical, visualization, and reporting tools that enable evidence-based discovery.  

RESPONSIBILITIES:

Enter sales opportunities in appropriate tools, help to track opportunities, and update status 

Schedule internal and client-facing meetings, attend and document meeting minutes 

Liaise with internal experts in data science, engineering and security to assess our ability to complete project activities 

Identify sales leads and work with the Business Development Director to follow through on pursuing the opportunity 

Develop and implement work plans to help maintain business continuity across a wide array of projects 

Evaluate and prioritize open Help Desk tickets 

Research, document, and provide accurate and timely solutions to user problems 

Effectively escalate and document all support calls for which resolution at level 2 is not possible 

Maintain the call tracking system through the input of resolutions to issues and/or tracking issues that are escalated to a higher level 

Acquire and maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery 

Develop and implement Service Level Agreements and work to achieve established performance metrics 

REQUIRED SKILLS:

Bachelor’s Degree or equivalent experience 

Superior troubleshooting, customer service, communication, and interpersonal skills 

Sound knowledge of Help Desk software, and the general Help Desk processes 

Ability to work independently, with little supervision 

Ability to operate under a high pressure and fast paced environment 

Ability to resolve problems by telephone and remote network management techniques 

Candidate will preferably have experience with MS Windows, MS Office, Active Directory, SAS/Stata/SPSS/R, SQL and/or other statistical applications  

Candidate will preferably have knowledge of IT Security frameworks and/or data and technology tools and platforms.

SALARY AND BENEFITS:

The pay range for this position is $55,000 - $64,000. 

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:  

Generously subsidized health insurance, effective on the first day of employment 

Dental and vision insurance  

A defined contribution retirement program, along with a separate voluntary 403(b) retirement program  

Group life insurance, long-term and short-term disability insurance 

Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP). 

 NORC’s Approach to Equity and Transparency  

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC). 

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT: 

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

 

Advertised: July 24, 2025 Central Daylight Time Applications close:

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