Description Amazon has spent years building one of the world’s most efficient and optimised supply chains. Meet the Amazon Multi-Channel Fulfilment (MCF) team who are leveraging this supply chain to deliver best in class services for customers and clients. Our vision is ambitious - to fulfil orders for every customer in the world, regardless of where the transaction occurs. Key job responsibilities 1. Existing Merchant Relationship Management: Serve as the primary point of contact for assigned client accounts Build and maintain strong, long-lasting client relationships Conduct regular check-ins and meetings with clients to ensure satisfaction Anticipate and address client needs proactively 2. Account Strategy and Growth: Develop and implement strategic account plans to drive growth Identify and pursue upselling and cross-selling opportunities for Amazon Supply Chain Services (ASCS) Set and achieve goals for assigned accounts Monitor and analyse account performance metrics 3. Problem Resolution: Address and resolve merchant issues promptly and effectively Collaborate with internal teams to develop solutions for complex merchant problems Manage and mitigate risks associated with merchant accounts 4. Business Reviews and Reporting: Conduct regular business reviews with key merchants Prepare and present performance reports and analytics Provide insights and recommendations based on account data 5. Internal Collaboration: Work closely with sales, marketing, product, operations and support teams Communicate merchant feedback to relevant internal stakeholders 6. Contract Management: Negotiate contract terms and renewals Ensure timely processing of contracts and amendments Monitor contract compliance and expirations 7. New Business Development: Identify potential new business opportunities within existing accounts Assist in the onboarding of new clients or accounts as needed Basic Qualifications - Bachelor's degree in business, communications, or related field - Demonstrated experience in business development or partnership management - Proficiency in customer relationship management (CRM) software like salesforce - Strong analytical and strategic planning capabilities - Excellent communication and interpersonal skills Preferred Qualifications - Experience interpreting data and making business recommendations - Experience in online advertising or high-tech products/services Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.