Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

In a nutshell

As Business Delivery Manager within our Digital OnLine (DOL) team, you will lead a cross-functional IT team closely aligned with business stakeholders. Your mission: drive user satisfaction, maximize application adoption, oversee deployments of new modules and geographies and ensure seamless incident and request management.

Where you will be based and what business you will support

Based in Lisbon, Portugal; you will support our Eurofins Digital OnLine (DOL) team, which is managing multiple eCommerce products. The team is continuously improving the applications to meet business demand and improve customer satisfaction.  

 

How can you help us? 

 

Essential Job Duties and Responsibilities:

Strategic Partnership & Communication

Serve as a trusted business partner to DOL stakeholders and National Business Line leadersLead DOL steering committees for high-demand scopesCommunicate proactively about new features, application health and incident trendsMeasure stakeholder satisfaction via NPS surveys

Deployment Leadership

Manage two Business Solutions Delivery LeadsPlan and execute deployments of DOL applications (new modules, new geographies)Oversee deployment preparation, customer onboarding, incident resolution, hand-over to Support and stakeholder communication

Support Team Management

Lead a support team comprising 1 Support Manager, 1 Problem Manager, and 8 Support AnalystsEnsure timely resolution of incidents and requests from DOL business usersPromote proactive problem management to reduce incident recurrenceContinuously improve support processes using KPI-driven insights

Cross-Functional Collaboration

Coordinate with Eurofins IT teams including infrastructure and application groupsAlign deployment and support efforts across organizational boundaries

Reporting lines (based in DOL’s current set-up)

This role will report to DOL Program Manager

What can we do for you?

We are offering the following:

A competitive salary package, including bonus and benefitsExtensive on-the-job coaching and training opportunitiesChallenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organizationA dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Qualifications

Are you our kind of extraordinary?

Bachelor’s degree in Business, Computer Science, Engineering, or related field; Master's degree is a plus.Previous experience in management of IT teams and delivering business-facing solutionsStrong business acumen and ability to engage with stakeholders from executives to end-usersExcellent communication skills (written and verbal)Customer-focused mindset with a track record of managing expectationsHighly organized, analytical, curious, and adept at troubleshootingAbility to prioritize, multitask, and manage time effectivelyFluent in English

What else should you know? 

As the role and Eurofins' teams are international, please ensure to submit your application in English Language.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 65,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.