Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

Proficient in identifying data entry from a variety of sources, paper-based and/or electronic, into the loan system of record

Should have experience in account setup and loan servicing. Commercial/wholesale lending preferred

Have a general knowledge of loan structure, loan agreements and credit regulations

Identify and escalate quality assurance findings promptly, following appropriate communication channels

Communication - clear and concise communication of quality assurance findings

Drive execution - ownership and prompt follow up on defect remediation; debate of disputes in a professional manner and in accordance with process and procedures

Drive Change - support project work across multiple teams/sites. Influence change by identifying process gaps and recommending appropriate solutions – in compliance with current laws and regulations

Technology – commitment to technology initiatives and improvements

Proficient computer skills utilizing mainframe and PC software packages; Working knowledge of Microsoft Excel, Word, Power-Point with dual screens

Capability to work with multiple systems in order to validate accuracy

Collaborates – works effectively with others by establishing and maintaining positive working relationships

Act in accordance with the letter and spirit of all applicable laws, rules and regulations, the company’s code of conduct, risk framework, risk appetite statement and other relevant policies, standards, procedures and guidance. Is proactive in identifying, managing and controlling risks within the fulfillment space

Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation

Complies with controls and Quality Assurance (QA) practices to support business continuity efforts

Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

Performs QA activities including executing on controls, managing cases, and reporting results

Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success

Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Skills:

Minimum of 2 years of experience in the field of loan or account administrator/processor or equivalent (Commercial /wholesale lending preferred. 

Effective communication skills (listening, verbal and written)

Working knowledge of Microsoft Excel, Word, Power-Point with dual screens

Desired Skills:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

Excels in working among diverse viewpoints to determine the best path forward.

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

Controls Management

Issue Management

Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Shift:

Hours Per Week: