LexisNexis USA
Business Consultant
201 SE 2nd Avenue, Gainesville, FL 32601
JOB DESCRIPTION:
Provide implementation and consulting support throughout a project life cycle to Business of Law Software Solutions (BLSS) clients. Gather data, evaluate information and determine key requirements/project outcomes to successfully meet customer needs. Apply advanced knowledge of proprietary CRM software to understand and provide best practices consulting regarding workflows, modeling, and processes. Develop and maintain strong relationships with the clients’ functional leads and project team and maintain strategic relationships. Complete assigned implementation deliverables over the project life cycle. Establish and manage project expectations with sophisticated client groups. Manage a portfolio of multiple projects with various scope and competing resources. Provide weekly project reporting on project status, time and expense reporting, and open issues. Manage customer projects through completion and transition them to support teams. Maintain accountabilities to Project Managers and project teams to drive client project success. Serve as product expert of proprietary LexisNexis InterAction CRM, and train users on functionality and workflow improvements. Identify and develop innovative solutions to meet client requirements. As a client advocate, act as a voice of the customer/market for LexisNexis. Stay abreast of market trends and best practices. Maintain an appropriate balance of utilization and average hourly billing across all assigned projects. Perform other duties as needed.
REQUIREMENTS:
Bachelor’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Technology, or a related field required.
7 years of experience in job offered or related occupations required.
Also required is: 7 years of experience: utilizing ETL Processes to integrate, clean and migrate data into the clients CRM solution to aid effective campaign management and business development activities, as well as aggregating and transforming CRM data into data warehouses and analytical platforms; using IT Consultancy to provide expert advice and services to legal firms in order to help them effectively use CRM technology to achieve their business goals by recommending solutions and assisting with implementations; performing practical application of programming languages including JavaScript, Python or Java in order to customize law firms CRM solutions to meet specific business needs, and to create custom workflows and integrations between ERP systems; performing migration of on premise CRM databases to the cloud, including ERP integrations and using low-code connectors and emerging cloud-based technologies to streamline CRM workflows and aid the successful deployment of GenAI functionality as part of a cloud based ecosystem.
Employee reports to LexisNexis USA office in Gainesville, FL, but may telecommute from any location within the U.S.
Experience can be concurrent.
HOW TO APPLY:
Interested candidates should send email to ResumesICT@RELX.com and reference job code: R101419
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