**Business Care Partner – Full time – Copenhagen/Hybrid** **Make Your Mark. Shape Your Future** It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better **For Those Who Make The World™.** Sound like you? Join our top-notch team of approximately 48000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including **DEWALT®, IRWIN®, Cub Cadet®, STANLEY®** and **BLACK+DECKER®.** **The Job:** As a **Business Care Partner** , you will be part of our Business Care Team, supporting customers across Denmark and Iceland. You’ll manage the order-to-delivery cycle, provide expert product information, resolve claims and credits, and help optimize supply chain collaboration with our distributor partners. **Your duties will include:** + Responding to customer inquiries over the phone and via email + Providing product information, delivery updates, and handling claims and credits for retailers and end users + Delivering product support to customers + Collaborating with distribution centers, transport teams, and the commercial team to resolve issues and ensure excellent service + Utilising SAP, Five9 phone system, Outlook, and Excel for daily operations and reporting + Participating in onboarding/training sessions in Gothenburg as required + Monitoring and communicating team KPIs, building action plans when needed + Ensuring the order book and billing processes are properly managed and controlled + Supporting the implementation of Business Care initiatives for various customer groups **The Person:** You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. **You will also have:** + Fluent Danish and English language skills, basic Norwegian is also highly desirable + Previous experience in customer service or production roles. + Previous experience using SAP, Salesforce and Five9 would be advantageous + Intermediate – advance skills in PowerPoint, Excel and ideally exposure to Power BI + Strong communication skills both written and verbal. + The Ability to work 1 day a week in Copenhagen (Thursday), with some initial onboarding and training in Gothenburg + Most importantly have a passion for customer service and looking out for your team. **The Details:** + An attractive salary & benefits package + Discounts on Stanley Black & Decker tools and other partner programs + Excellent opportunities for continuous professional development **And More:** **Grow:** Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths **Learn:** Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university **Belong:** Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion **Give Back:** Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us by clicking apply. **_We Don’t Just Build The World, We Build Innovative Technology Too._** Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. **Who We Are** We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. **Global Benefits & Perks** You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. **What You’ll Also Get** Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. **Learning & Development:** Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). **Diverse & Inclusive Culture:** We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. **Purpose-Driven Company:** You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.