Do you have Process Improvement or Product experience and are looking for your next career opportunity?

As a Process Improvement Associate in Business Banking Lending you will perform independent business reviews focusing on enhancing Customer experience by streamlining end to end process across various Operations areas and product leveraging modern technology and data platform, the review will also focus on process efficiencies and increased capacity.  You will use appropriate industry tools and techniques to perform reviews, as well as playing a key role in improving customer experience.

Job Responsibilities:

Engage stakeholders to constantly support productivity agenda to all teams in Operations & product; Act as productivity and efficiency voice for the process Coordinate project activities across different Product and Operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legal Support Production efforts by improving procedures and training Monitor status of your projects, help mitigate all risk, escalate issues when necessary and manage stakeholder expectations Perform targeted productivity reviews from Business analysis, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations Create synergies with the other teams and ensure goals are aligned with the overall business needs such as those of strategic programs

 

Required qualifications, capabilities, and skills:

Detailed knowledge and experience in the following areas: primarily Financial Services and / or Business Process reengineering in the Operations space Relevant process experience understanding as-is business processes, procedure, analyzing and recommending improvements to processes and implementing them Understanding of project management, possesses high attention to detail to analyze inefficiencies in business processes and draw upon diverse project experiences to apply to new situations Excellent time management and planning with the ability to coordinate multiple tasks simultaneously, independent, supportive and creative Strong influencing and communication skills with stakeholders, building strong partnership with various teams to help deliver results

 

Preferred qualifications, capabilities, and skills:

Experience in Business Banking / Lending / Improvements / Strategy in Operations or product space is strongly preferred Detailed knowledge of Business Banking and / or Lending products – experience in specialty finance is a notable plus Proficiency in Microsoft Office products Consulting experiences that could involve end-to-end client engagement involving business analysis/ data gathering across the business enterprise, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of clients in a Financial services industry setting (well-versed with productivity analysis methods and tools such as Lean or Six Sigma) Experience as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst.