The Business Aviation Customer Support Program Manager (CSPM) has a key role within the Customer & Product Support (C&PS) organization. The CSPM is primarily responsible for all Air & Thermal product support & customer relationships with the OEM Dassault and Pilatus teams. This is a hybrid role, 3 days in office, 2 from home. Since the invention of autopilot in 1914, we’ve been a leader in innovation for the Air Travel industry. Today, thousands of Honeywell products are used in aircraft and airports around the world. Everyday 140,000 Honeywell air turbine starters bring to life commercial and military aircraft, industrial and marine equipment. **More sustainable travel, safer and more efficient flying and a focus on cutting-edge innovation.** **Key Responsibilities** + CSPM Responsibilities: Air & Thermal product support, with a focus on reliability, for Dassault and Pilatus + Develop the customer support requirements (maintenance capacity, customer requirements, and network capabilities) for the entry into service of a new program. + The CSPM is responsible for supporting cross functional program teams and the achievement of project deliverables for specific development programs, Service-Related Difficulties (SRDs), including Entry Into Service (EIS) efforts for new product introductions and product improvements. + The CSPM is also responsible for operational, product performance and Customer Service metrics along with development of corrective action plans internally and mutually acceptable with Dassault and Pilatus. Able to manage reliability, logistics and cost of operation issues through development, deployment, and execution of a customer support plan. Balance the voice of the customer and contractual obligations in the internal collaboration of commercial policies governing problem resolution or Entry into service. + The CSPM must be familiar with all products and all contractual requirements to provide timely response to customer concerns and field issues, reporting and present program reliability and technical updates throughout the year to different Dassault and Pilatus programs. **Key requirements** + Minimum 5 years experience in Customer Support or customer facing role + Minimum 5 years of program or project management experience + Minimum 5 years of Engineering experience + Minimum 2 years of experience directly working with Dassault and Pilatus + Demonstrated experience in leading an Entry into Service Program **We offer** + Market-specific training and ongoing personal and professional development with support of experienced leaders + Extra-week of holiday, semi-flexible working hours + Benefit portfolio including meal allowance, pension insurance, Benefit Plus Cafeteria program, discounted phone tariff, Multisport card for free or discounted access to sports and leisure facilities, global partnership, and discounts and more We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Join us now and become part of our journey - help us make the future!** \#FutureShaper Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.