At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Network & Acquiring Solutions team at American Express powers global payments, working across business units and with key industry stakeholders. We tackle critical challenges like securing online transactions and driving innovation in payment solutions.

The Network & Acquirer Solutions team is modernizing our payments network with products like Debit, QR, Tokenization and Account to Account payments, enabling expansion into new markets, customer acquisition, and regulatory compliance.

Role Overview:

As a Business Architecture Senior Manager for Network and Acquirer Solutions you will define the future business capabilities of the Payments Network in Global Merchant Network Services (GMNS). You’ll work with business partners to understand strategic goals, analyse the associated business capabilities and determine opportunities for re-use or transformation. You’ll solve complex problems, assess alternative solutions, and design innovative deliverables that align with strategic goals. You’ll also build relationships across teams, influence stakeholders, and present insights to senior leadership.

Key Responsibilities:

Collaborate with business partners to define scope, value, and strategic alignment of priorities.

Lead transformational initiatives, enhancing and introducing new network capabilities.

Present complex ideas clearly to senior leadership.

Provide consultancy on network ecosystems, capabilities and discovery best practices.

Deliver solutions with business and technology partners.

Qualifications:

Strong strategic thinking and problem-solving skills

Experience in business architecture, business transformation and Agile frameworks

Business Process Modelling, data & insight analysis

Excellent communication and ability to elicit and translate business needs into technical requirements

Strong analytical skills with the ability to clearly articulate complexities

Strong collaboration, presentation and influencing skills

Proven experience driving results in a global environment

Payments industry experience preferred but not essential

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 

Bonus incentives 

Support for financial-well-being and retirement 

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Generous paid parental leave policies (depending on your location) 

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

Free and confidential counseling support through our Healthy Minds program 

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.