**Responsibilities** : + Preparation & analysis of proposed system changes, gathering consensus between business requirements and technology deliverables to assure smooth projects implementation; + Lead and coordinate gathering business change requests, system developments and new business on boarding across Trustee Operations; + Identify and solve issues in the projects across multiple business areas; + Co-operation with internal and external stakeholders to effectively deliver business requirements and system testing; + Challenge the status quo, display initiative and innovation; + Take proactive actions targeted at minimizing implementation risk; + Ensure that all necessary project documentation is maintained and all necessary Client and internal approvals for the project are obtained; + Ensure implemented process is compliant with local and global regulations. **What we are looking for:** + 2 – 3 years of experience business analyses and projects; + Experience in building end to end business requirements and process mapping; + Experience in UAT test and tests scenarios writing + Excellent knowledge of English (spoken and written) + Ability to multitask and work in fast paced environment under tight deadlines; + Ability to work on own or part of a team; + Excellent communication skills and ability to build relationships with various project stakeholders; + Experience in supporting operations teams with production issues/system queries. **What we can offer you:** + Competitive base salary (which is annually reviewed) + A discretional annual performance related bonus + Hybrid working model (up to 2 days working at home per week) + Private Medical Care Program + Life Insurance Program + Pension Plan contribution (PPE Program) + Employee Assistance Program + Sport and team recreation activities, Sport Card + Access to an array of learning and development resources + A chance to make a difference with various affinity networks and charity initiatives ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Project Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.