Proven to Perform. From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team. We're hiring high performers as proven as our products. Join us. ATI is looking for a Business Analyst to support our DT Service Desk, ITSM processes, and Deskside Support. This is an onsite position in our Dallas, TX office 5 days per week. This role bridges IT operations and the business, using data, process knowledge, and technology (ServiceNow) to drive stability, efficiency, and measurable improvements in end-user services. This is a great position for you if you're looking to expand your knowledge in ITSM, secure an enterprise role that works across our various business units/functions, and partners with cyber, applications, infrastructure and more! Key Responsibilities + Partner with Service Desk and ITSM teams to analyze trends, identify improvements, and enhance customer experience. + Document and refine ITSM workflows (Incident, Request, Change, Problem, Knowledge). + Support Deskside by identifying shift left opportunities and standardizing processes. + Build and maintain dashboards, metrics, and reports for service performance. + Translate business needs into clear requirements for ServiceNow enhancements. + Conduct root cause analysis on recurring issues and recommend solutions. + Develop SOPs, process flows, and user documentation to drive consistency.