**Introduction** In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. **Your role and responsibilities** We are seeking a detail-oriented and highly skilled Business Analyst to join our IT Business Unit. In this role, you will be responsible for collaborating with cross-functional teams, gathering and analyzing business requirements, documenting processes, and creating clear and concise documentation. Strong writing abilities and proficiency in creating visual diagrams are essential. Key Responsibilities - Gather and analyze business requirements from stakeholders through interviews, workshops, and other elicitation techniques - Create clear and concise business process documentation, including standard operating procedures (SOPs), process flows, and user guides - Produce high-quality technical writing, such as functional specifications, system documentation, and knowledge base articles - Collaborate with subject matter experts to understand complex systems and processes - Develop visual diagrams and process flows using tools like Visio or draw.io to facilitate understanding - Assist in the implementation and testing of new systems and processes. - Support agile methodologies, including Scrum and Kanban, using tools like Jira - Contribute to the maintenance and improvement of ServiceNow IT support and knowledge base systems. **Required technical and professional expertise** '- Bachelor's degree in Business Administration, Computer Science, or a related field - Strong written and verbal communication skills - Proficiency in business writing, technical writing, and documentation - Ability to create clear and effective visual diagrams using tools like Visio or draw.io - Strong analytical and problem-solving skills - Excellent attention to detail and organizational skills - Ability to work collaboratively in a team environment **Preferred technical and professional experience** '- Experience in an IT or technology-related field - Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) - Familiarity with agile project management principles and practices - Publishing experience (e.g., articles, blogs, or whitepapers) - Experience with Atlassian suite, including Jira, Confluence, and Agile/Kanban methodologies - Familiarity with ServiceNow IT support and knowledge base systems. If you are a skilled writer with a passion for technology and process improvement, we encourage you to apply for this exciting opportunity. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.