As a Business Analyst II in our Customer Service PXT team, you will play a crucial role in analyzing data, identifying trends, and providing insights to improve our customer service predictive experience. This position requires a blend of analytical skills, business acumen, and a deep understanding of customer service processes.




Key job responsibilities
Key Responsibilities:

Analyze complex customer service data sets to identify patterns and trends
Develop and maintain predictive models to enhance customer experience
Collaborate with cross-functional teams to implement data-driven solutions
Create detailed reports and dashboards to communicate findings to stakeholders
Conduct regular performance evaluations of existing predictive models
Identify opportunities for process improvements and cost savings
Stay updated on industry best practices and emerging technologies in predictive analytics