JSG is hiring a Business Analyst (Applications)
Location: Punta Gorda, FL
6-month Contract to hire (ONSITE)

SUMMARY
Support of the Enterprise Resource and Planning (ERP) system.
Provides business analysis, configuration and support of Tyler Technologies MUNIS Enterprise ERP and legacy Tyler Technology Eden ERP. Strong use of Excel (V-lookups Ability with SQL queries Strong understanding of payroll / financials Support the Helpdesk with calls for this area / Account creation ESSENTIAL DUTIES AND RESPONSIBILITIES Offers dedicated support to project stakeholders, and end-users for efficient ERP system operation and optimization. Liaise with all stakeholders to include software vendors, project managers, testing, training, troubleshooting, configuration and management in support of the ERP implementation.  Reviews all vendor documentation and assists with the upgrade and versioning of applications to include coordination and completion of end user acceptance testing.  Provide final testing and validation of upgrade or changes to the production environment. Works with both departments to review and audit user access and other security controls.  System verifications, data consistency and integrity between systems during conversion or throughout the lifecycle of the software. Coordinate with stakeholders and prioritizes project milestones and deadlines. Provides progress reports to head office, project steering committee or other relevant stakeholders. Makes application system configuration changes, creates end user accounts and applies appropriate security configurations, disables user account. Supports end users with issues and works with software vendor to resolution. Provides level three support for application issues passed from the Help desk or department management.  Documents issues and resolutions within the helpdesk system. Conducts additional research and problem solving to conclusion.  Works with Vendors to solve complex issues. Collaborates with department leads on all potential software improvements and ongoing analysis of department processes and procedures. Discusses project and programs with IT management to include recommendations for changes. Develops project scopes and timelines for all new projects and task.  Compiles and documents complete functional specifications and prepares project overviews for approval by the Chief Information Officer or Department Managers. Additional duties may be assigned that are not noted here.
Strategy and Planning Participates in project planning, reviews, and communicate timelines and status to stakeholders Meet with decision makers, system owners and end users to define business, financial, and operations requirements and system goals, and identify and resolve system issues.
TECHNICAL SKILLS Knowledge of Tyler Eden, MUNIS or other governmental ERP solutions with focus on financial operational processes. Proficient in Microsoft Office products with emphasis on Microsoft Excel.  Understanding of standard report writers like Crystal Reports, SQL Server Reporting Services or other reporting and BI tools. Ability to write basic SQL statements to query database and compare data.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four (4) year college or university; or four (4) years related experience and/or training; or equivalent combination of education and experience. 



JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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