This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel in fast-paced environments where operational awareness and strategic thinking drive business outcomes? As a Business Analyst for the Communication Desk at Spectrum, you will monitor business-impacting events, evaluate processes, and partner with stakeholders to deliver recommendations that enhance operational response and communication flow. Your role is pivotal in connecting frontline activities to broader business objectives, ensuring critical issues are managed effectively and continuous improvement in daily operations supports executive leadership across the organization.

Working Conditions

This position supports a 24/7/365 operation and requires flexibility to work varied hours, including participation in an on-call rotation to support business and operational priorities.The anticipated starting shift for this position is 7:00 AM to 3:30 PM CT Sun-Thurs; however, work schedule assignments may be adjusted based on business needs.

How You’ll Make an Impact

Collaborate with stakeholders to analyze business operations and propose solutions that support organizational goalsEvaluate organizational structure, policies and procedures to identify opportunities for enhanced processes and planningCompile, interpret and present data to inform decisions regarding current and future operationsCreate reports, charts, graphs and presentations that help shape new business strategiesDevelop project estimates by identifying phases, personnel needs and associated costsAssess external market trends and data sources to deliver actionable recommendations to managementRecommend improvements that may involve new technologies or alternative uses of existing technologySupport management of critical incidents from initial engagement through final resolution, including coordination of updates, documentation and follow-through across impacted teamsProvide concise, business-friendly communications to leadership and stakeholders regarding incident status, scope of impact, mitigation efforts and next stepsParticipate in bridge calls, shift handoffs and cross-functional coordination efforts to maintain continuity during active operational eventsProactively support lower-priority operational workstreams when critical events are not active, including monitoring, email response coordination, frontline support and process guidance

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in business or related field or equivalent combination of education and experience

Experience

2+ years of business analysis or related experience

Skills

Strong prioritization and organizational skillsAbility to work independently and collaboratively within teamsCapable of managing multiple projects and priorities simultaneouslyProficient in analyzing and interpreting dataQuickly identifies business opportunities and challengesEffective verbal and written communication with all levels of managementComprehensive knowledge of software applications including Word and Excel
BGN332 2026-80258 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13527 Business Unit: Customer Operations Zip Code: 78758

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.