Job Title: Business Analyst Location: Rockville, Maryland Type: Contract Contractor Work Model: Hybrid, 2 days onsite Overview: The Business Analyst will support enterprise-level projects within the Change Management Office and must thrive in a demanding, fast-paced, and constantly evolving environment. This role requires someone who is highly adaptable, personable, and able to build strong working relationships across all levels of the organization. The ideal candidate is a team player who collaborates effectively — especially during focus groups, workshops, and cross-functional sessions — and consistently delivers high-quality work on time. Excellent written and verbal communication skills are essential. Key Responsibilities: Business Process & Requirements Support + Support ongoing business process analytics, requirements gathering, planning, and testing for enterprise initiatives. + Participate as a functional resource in collecting and analyzing data records of enterprise systems used across the local government client. + Collaborate closely with change management staff to understand business needs, evaluate impacts, and align process changes with organizational goals. Stakeholder Engagement & Collaboration + Build strong, positive relationships with business owners, technical teams, change management staff, and project stakeholders. + Facilitate and contribute to focus groups, workshops, and JAD (Joint Application Development) sessions while maintaining a professional, collaborative, and inclusive atmosphere. + Communicate clearly and effectively to both technical and non-technical audiences. Documentation & Process Improvement + Lead or support Business Analysis activities including: + Business Process Mapping + Business Process Re-Engineering + Business Process Improvement & Modeling + Produce high-quality, detailed documentation including: + As-Is business processes + To-Be business processes + Process flows, diagrams, and other visuals + Requirements documentation (functional and non-functional) Technical & Functional Support + Translate business requirements into functional and technical specifications for developers, vendors, and project teams. + Participate in and support: + Functional testing + Integration testing + User acceptance testing + Conduct data analysis, data visualization, and business intelligence tasks as needed. Change Management Partnership + Partner with the Change Management Office to support the creation of change management strategies and plans based on evaluation of business needs. + Assist in identifying impacts, communicating changes, and ensuring adoption of new processes and systems. Required Skills & Experience: + Ability to work effectively in a fast-paced, dynamic, and rapidly changing environment. + Highly personable, with strong interpersonal skills and the ability to work well with diverse teams and stakeholders. + Strong collaborator and team player, especially during focus groups, JAD sessions, and multi-disciplinary meetings. + Proven ability to complete tasks accurately and on time. + Excellent written and verbal communication skills. + Experience with: + Business Analysis + Business Process Mapping & Re-Engineering + Requirements Elicitation & Documentation + Agile Methodologies + Software Development Life Cycle (SDLC) + Data Analytics, Data Visualization & Business Intelligence + Experience working with developers, project teams, business owners, change management staff, and COTS vendors. #M1 #LI-CB3 System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: #851-Rockville-S1 System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.