As the Solutions Business Analyst, you will play a key role in supporting long-term strategies to improve service operations. You will guide daily management activities, contributing to large-scale initiatives, conducting complex analyses, and addressing challenging issues. **Your role:** + Focuses on identifying trends and issues to drive operational excellence. + Leads day-to-day management activities, applying problem-solving techniques to overcome challenges. Actively seeks opportunities for continuous improvement across service operations. + Manages large-scale changes or upgrades to service processes and systems, ensuring minimal disruption and strategic alignment. Transforms analytical findings into actionable plans for measurable performance. + Ensures adherence to regulations, policies, and service standards to maintain quality and compliance. Handles complex complaints and escalations with precision and timely resolution. + Sharing best practices and guiding process improvements. Prepares and delivers comprehensive reports on service performance, supporting informed decision-making and operational efficiency. **You're the right fit if:** + You’ve acquired 2+ years of experience in working with large data sets and interpreting and translating those into reports or visuals to be used for decision making. + Your skills include: + Strong knowledge of Excel, Power BI, Power Query and SQL. + Proven ability to create, analyze, and administer complex reporting. + You have a Bachelor's Degree or Vocational Education in Operations Management, Service Management, Engineering, Mathematics, Science or 4+ years equivalent data and reporting experience. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. + You’re an excellent communicator with the ability to interact with different levels within the organization. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our culture. **Philips Transparency Details** The pay range for this position in MN is $62,000 to $98,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to **Plymouth, MN.** **\#ConnectedCare** It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran