**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** We deliver **consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. At **NTT DATA** everything we do is guided by our **core values** . We respect every **voice** , think **bold** , deliver the **outcome** and win **together** . Our leadership approach enables our people to feel **inspired** to contribute, **empowered** to take initiative, and genuinely **cared** for in their growth and wellbeing. **NTT Data Greece** is looking for a **Business Analyst** in Athens to work with our clients in the **European public sector** . You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on **service monitoring, performance reporting** , and **data-driven business analysis** . As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations. **Your role:** + Support the monitoring of IT services for availability, performance, and anomalies. + Assist with incident detection, classification, and follow-up using ITIL-aligned processes. + Participate in the preparation of service performance and availability reports. + Contribute to on-demand data analysis and quality checks of service operations. + Help monitor KPIs and service levels, identifying trends and improvement opportunities. + Assist in coordinating testing activities for national and EU-wide customs applications. + Collaborate with stakeholders from EU Member States and internal teams. + Document support procedures, incident logs, and test results. + Participate in meetings and workshops as a supporting consultant. + Continuously learn and build knowledge in the domain of the client's IT systems. **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program We believe in **work-life balance** and **flexibility** . Wear casual clothing, decide your working hours and enjoy our hybrid working model **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Teleworking equipment allowance Udemy Account Access to Open Up mental health service 28 days of paid annual leave consisting of your legal holidays and compensation days **Your profile:** + Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. + 2–5 years of experience in business analysis or IT service operations, preferably within EU Customs and/or Taxation or related business processes. + Basic understanding of incident and problem management processes (ITIL familiarity is a plus). + Exposure to service reporting, performance metrics or dashboards. + Comfortable with tools like Excel, Word, PowerPoint, Outlook. + Some knowledge of web technologies such as XML, JSON, or APIs is a plus. + Strong interest in working in an EU policy or public administration environment. + Excellent written and spoken English. **Nice to have:** + Familiarity with public sector IT systems. + Awareness of ITIL concepts or certification (Foundation level is a plus). + Knowledge of any additional EU language. + Exposure to automated testing or monitoring tools. + Experience working in a multicultural or international setting. Sounds interesting? Apply now or share it with a friend 🔹 Upon receiving an interview, you may request accommodation for any accessibility needs