Job Description Insight Global is looking for a Business Analyst to join a leading Courier and Logistics customer in Mississauga. This is a hybrid role and requires the employee to be in office 3x/week. This is a new position within the Corporate Technology team, supporting projects primarily in the growth area across multiple applications. The Business Analyst will play a key role in bridging business needs with technical teams, ensuring requirements are clear, actionable, and aligned with organizational goals. Key Responsibilities  ○ Gather, document, and validate functional requirements for multiple projects.  ○ Facilitate workshops and meetings with stakeholders to elicit requirements and clarify objectives.  ○ Collaborate with Product Leads, Project Managers, QA, and Developers to ensure successful delivery.  ○ Support projects through all phases of the SDLC (Agile and Waterfall).  ○ Assist in testing cycles, including defect management and validation.  ○ Create process diagrams, documentation, and pivot tables using Microsoft tools.  ○ Work on SAP change requests (CRs) and coordinate with other teams as needed.  ○ Translate business needs into technical specifications for teams working in AWS, SAP S/4HANA, and other platforms. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements ○ Strong ability to elicit requirements and manage stakeholder expectations.  ○ Knowledge of IT frameworks and SDLC methodologies.  ○ Experience with Jira and ServiceNow.  ○ Familiarity with SAP S/4HANA and AWS environments.  ○ Ability to create diagrams and documentation using Microsoft tools.  ○ Experience with functional requirements documentation.  ○ Ability to work across multiple technology stacks (AWS, Java, Python exposure is helpful).