**Job title:** Business Analyst **Your role:** * Assists in entire software development process, working with other software team members, ensuring collective progress towards project goals. * Contributes to software development by completing assigned tasks with guidance from senior developers, helping improve team efficiency. * Helps troubleshoot basic technical issues, providing simple solutions to support the development process. * Identifies, documents, and tracks software bugs and issues reported by users or discovered during testing phases, helping the team address and resolve issues. * Conducts root cause analysis for recurring technical problems and collaborates with the development team to implement permanent fixes, enhancing system reliability. * Maintains detailed technical documentation, including user manuals, FAQs, and support guides, promoting usability and accessibility of software products. * Supports testing of new features, patches, and updates to ensure they meet quality standards and do not introduce new issues, contributing to software stability. * Resolves straightforward incidents to ensure minimal disruption to development and user activities, escalating unresolved issues to higher-level technical teams or management as necessary for further resolution, ensuring operational continuity. * Ensures all support activities comply with organizational policies and regulatory requirements to maintain operational integrity, fostering adherence to standards. * Monitors software systems for performance and reliability issues to ensure optimal operation while supporting in employing proactive measures to identify and address potential issues before they impact users. **You're the right fit if:** Bachelor degree in Software engineering or related careers Advanced English Technical Documentation * Software Test Automation * Agile Methodology * Software Development Life Cycle (SDLC) * Root Cause Analysis (RCA) * Quality Specifications **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.