Kforce has a client in need of a Business Analyst in Boston, MA. Responsibilities: * Translate business processes, policies, and requirements into clear technical specifications * Support system adoption through change management, including user communications, role-based training, and knowledge base development * Manage service delivery operations by triaging tickets, monitoring SLAs, and ensuring quality resolution and enhancements * Oversee implementation activities such as minor enhancements, vendor patches, regression testing, and user acceptance testing * Document requirements using standard templates and processes * Conduct integration and user testing to support quality assurance and change management * Deliver application training to help users understand system functionality and use self-service reporting tools * Provide Level II production support, escalating to vendors only when necessary * Collaborate with governance teams to triage enhancement vs. support requests and analyze service trends * Manage change management for new development requests and support adoption across stakeholder groups