Date: Oct 1, 2025 Location: San Juan, PR Company: Popular Workplace Type: Hybrid Business Analyst Full Time Job Opportunity Location Hybrid / Cupey Center / Puerto Rico General Description Define and analyze collection processes and their performance.  Essential Duties and Responsibilities Design & Implementation Responsibilities + Gather business requirements from end users and design process flows. + Identify process improvement opportunities. + Implement operational processes and strategies and validate their performance. + Identify critical operational risks and possible solutions. Reporting and Analysis Responsibilities + Develop complex queries in SQL, Access, Power Query, Power Pivot, SAS, Cognos, and other internal software available integrating multiple databases. + Develop reports and analyze business/process data as per the business requirements. + Create and present business performance reports for upper management. Testing & Quality Assurance Responsibilities + Develop & document thorough test plans with comprehensive set of test cases and expected results. + Validate data thoroughly for accuracy against the source system or other standard system reports. + Administration & Maintenance Responsibilities + Document procedures for developing, maintaining, and updating automated processes in compliance with banking policies. Project Coordinator Responsibilities + Coordinate projects and communicate project progress and delays.  Supervisory Responsibilities: This Job has no supervisory responsibilities but in special circumstances may lead the work of others. Education Bachelor’s degree: Industrial Engineering, Computer Science or Information Systems. Experience At least two (2) years of experience in process improvement, data analysis, automation processes or related field.  Experience in designing and developing data-driven analytical solutions. Other Qualifications + Experience with database management. + Knowledge of financial concepts and budget management. + Ability to present and interact with all levels of management including executive leadership. + Ability and capacity to present complex quantitative data in a simple and intuitive format. + Ability and capacity to present findings in a clear and concise manner. + Detail-oriented, organized, exceptional critical thinking and problem-solving skills. + Self-driven, agile, and able to work independently and on multiple engagements simultaneously. + Strong group presentation skills. + Experience with Microsoft Office 365 Tools, such as Microsoft Forms and Microsoft Excel. + Proficient in data processing tools like SQL, SAS is preferred. + Excellent oral and written communication skills, both in English and Spanish. Values 1. Passion for People 3. Succeed Together 2. Own Every Moment 4. Build the Future Additional Requirements The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation. Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer, including Disability/Vets Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/) If you are a California resident, pleaseclick hereto learn more about your privacy rights.