Requisition ID: 235662
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of the IB Collections in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Is this role right for you? In this role you will:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Accountable for supporting data development, coding, analysis, design and implementation activities including:
Determine operational objectives by studying collections business functions; gathering information; evaluating output requirements and formats
Construct workflow charts and diagrams; studying system capabilities; writing specifications
Improve systems by studying current practices; designing modifications
Recommend controls by identifying problems; writing improved procedures
Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Maintain user confidence and protect operations by keeping information confidential
Prepare technical reports by collecting, analyzing and summarizing information and trends
Contribute to team effort by accomplishing related results as needed
Validate resource requirements and develop cost estimate models
Interpret, evaluate and interrelate data and develop integrated business analyses and projections for incorporation into strategic decision-making
Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
Review a variety of areas including operations, purchasing, inventory, distribution and facilities
Understand and communicate the financial and operational impact of any changes
Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Works with key stakeholders within business functions to align MIS, Business Intelligence and Analytics solutions with business strategies
Gathers requirements from collections business units and translates those to programmers and developers
Prepares cost-benefit and return-on-investment analyses to aid in decisions on system or solutions implementation
Demonstrates an informed knowledge of collections business functions to resolve problems and capitalize on improvement opportunities
Supports one or more highly complex data business processes
Project management skills to handle diverse projects, often simultaneously to meet tight deadlines
Ability to solve technical problems/ processes and understand complex details
Ability to increase operating efficiency with produce high quality technical solutions
A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level
Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
Understand current processes, data models, production jobs and documentation.
Collaborate with data team members to automate and optimize data services
Develop and document business requirements with different stakeholders
Liaise with different users to facilitate the development of the business requirements into solutions
Identify current and future needs and develop business plans and strategies for implementation.
Work closely with stakeholders to collaborate on the best solution to meet the business needs.
Relationship management with internal and external stakeholders to ensure all data processes meet business needs
Write and complement current technical documentation that will allow to improve the contents follow-up and the evolution of the data models, data insights and systems.
Demonstrated ownership for their personal development
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Dimensions
Collections data analysis, integration and data management for Caribbean, Colombia, Mexico, Peru, Chile, Costa Rica, Panama
7+ systems / applications (SCS, Dialer, Genesys, Core systems, Local country Collection systems among others);
IST/UAT/PROD environments, 20+ databases and 25+ data schemas in scope
Collection and Recoveries Policies
Total Outstanding for countries in scope approx. CAD$51B, Reportable Delinquency approx. CAD$3B, Cash Collected for International Banking CAD$4B/year
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
MBA or other related advanced degree preferred
5+ years experience required
Knowledge of SQL programming languages in order to comprehend reading code and Stored Procedures
Ability to create business solutions that increase competitive advantage
Knowledge of Online Transactional Processing (OLTP) databases and Online Analytical Processing (OLAP) databases
Knowledge of analysis and designs of ETL (Extract, transform, load), components to load data from disparate source systems using SQL Server and Microsoft BI tools
Skilled in Power BI, Tableau
Strong problem solving, learning agility, and logical thinking skills
Excellent written, verbal communication and interpersonal skills in both English and Spanish
Writing skills in documenting user requirements and liaise well with counter-parts or divisions to address the matter at hand.
Business acumen and organizational awareness
Knowledge of Big data is a plus
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.