Package Description Competitive Salary Corporate Benefits Package Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Business Analyst for an International Organisation in Warsaw and various locations around Europe.

Main Responsibilities Models and documents value chain/streams, business processes, roles, capabilities and data.Elicits and analyses business needs, requirements and user stories,Supports business experts and product owners during definition of requirements and software developmentMaintains and tracks requirements/user stories in systems lifecycleTransfers business, users and technical needs into business requirements specification,Maps business goals, project benefits, priorities, components, system featuresAnalyses available systemsSupports identification of options for potential solutionsSupports preparation of business cases and feasibility studiesContributes to systems design, testing, quality assurance, change management.Responsible for designing, validating, and testing business processes for achieving business process excellenceResponsible for taking a holistic approach in the planning and managing of a programmes for continuous improvements of business processesResponsible for coaching staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changesCollaborates with owners of end-to-end processes to continually seek out process improvementsIdentifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains) Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needsQuantitatively analyses business processes, performing cost-benefit and what-if analysisPlans organizational changes processImplements performance monitoring systems for business processesSupports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.)Supports definition of transition roadmaps for business architecture Successful Candidate

LEVEL OF EDUCATION 

Bachelor's or Master's Degree in a relevant ICT field is mandatory

REQUIRED CERTIFICATES

At least 2 certifications among:

Certified Business Analysis Professional (CBAP) or equivalentCertified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalentRr equivalent certifications recognized internationally (subject to acceptance as a valid credential by the Contracting Authority)

KNOWLEDGE AND SKILLS

Has gone at least 1 time through the complete lifecycle of the software solutionKnowledge in business processes modelling using BPMN notation, Knowledge in requirements/user stories elicitation and analysis,Knows analysis/modelling notations like UML (capability diagram, activity diagram, state diagram, logical data model etc.)Is proficient in using modelling tools like Sparx Enterprise Architect, Aris Architect or othersPresents excellent analytical and communication skillsHolds ability to create and maintain analytical and project documentation effectivelyPresents problem solving skills

SPECIFIC REQUIREMENTS 

Participated and has experience in a project aimed business processes improvement or redesignParticipated and has experience in the role of Business Analyst in a project aimed at analysis, design, implementation and deployment of ICT Solution that enabled multilevel, multistakeholder reportingExpert in organisation and managament of workshops, and has experience and knowledge how to prepare and conduct structure/ustructured interviews (incl. designing questionnaires)Has experience in preparing and conducting market studies/researchHas experience in business change managementHas experience in business architecture (organization, value streams, capabilities, business processes, information) modeling and/or analysis Being familiar with formal business process management methods such as Lean, Six SigmaBeing familiar with the BABOK (Business Analysis Body of Knowledge) framework About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

Why should you join Serco ?

Chance to contribute to innovation in the public services sectorA company passionate about diversity and inclusionPermanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here. 

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