To assist the Sales & DM organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies· Perform comprehensive research of customer details on Oracle internal applications like Asset Report, PeopleSoft (HAT), ROSIE· Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems, and research-related tools.· Collaborate with Sales teams, DM, PRG and Finance team to streamline CES process.· Serve as primary point of contact for all process related inquiries.· Manage Q workflow to allocate resources based on their skillset.· Assist in decision making by reporting volumes & trending to the management as applicable.· Responsible for getting certified on core process periodically.· Use analytical and statistical rigor to solve complex problems and drive business decisions.