At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA is hiring a Business Analyst to work Process Optimization to work remote. NOTE: This is a US based, W-2 project. All candidates will be paid through NTT DATA only. **Position Overview** We are seeking a skilled Business Analyst to join our Process Optimization team and drive strategic improvements across organizational operations. This role serves as a critical liaison between business stakeholders and technical teams, partnering closely with the Solution Architect to identify, evaluate, and prioritize process optimization opportunities. The successful candidate will conduct comprehensive project intake assessments to determine which processes qualify for optimization initiatives, ensuring maximum impact and sustainable improvements in operational efficiency. **Key Responsibilities** Project Intake and Assessment Conduct thorough project intake sessions with business units and operational leaders Evaluate and vet processes to determine qualification for process optimization initiatives Develop comprehensive problem statements and scope definitions for proposed projects Assess project feasibility, complexity, and alignment with organizational strategic objectives **Data Gathering and Analysis** Collect and analyze quantitative and qualitative data on current-state processes Document existing workflows, pain points, and performance metrics Identify process inefficiencies, bottlenecks, and improvement opportunities Gather stakeholder requirements and define success criteria for optimization projects **Business Case Development** Calculate ROI projections and cost-benefit analyses for proposed optimization projects Identify and articulate intangible benefits including employee satisfaction, customer experience, and operational quality improvements Develop compelling business cases to secure stakeholder buy-in and resource allocation Present findings and recommendations to leadership and cross-functional teams **Stakeholder Collaboration** Partner with Director of Process Optimization and Solution Architect to align improvement strategies with business requirements Facilitate workshops and interviews with business stakeholders, process owners, and operational leaders Coordinate with Process Mining and Automation teams to ensure integrated approach to improvements Serve as primary liaison between business operations and process optimization initiatives **Documentation and Reporting** Create detailed process documentation, requirements specifications, and project charters Maintain project intake pipeline and status reporting for leadership visibility Develop standardized templates and frameworks for consistent project evaluation Track and report on project outcomes and performance metrics **Required Qualifications** 3–5 years of business analysis experience with demonstrated success in process improvement Proven track record of working with operational workflows, business processes, and performance optimization Experience with project intake processes and business case development Background in continuous improvement methodologies and implementation **Education and Certifications** Bachelor's degree preferred (Business Administration, Industrial Engineering, Operations Management, or related field) Six Sigma Green Belt or Black Belt certification preferred Business Analysis certifications (CBAP, PMI-PBA) a plus Project Management certifications (PMP, CAPM) preferred **Technical Skills** Proficiency in process mapping and workflow documentation tools (Visio, Lucidchart, or similar) Advanced Excel skills for data analysis and financial modeling Experience with project management tools and methodologies Familiarity with business intelligence and reporting tools Knowledge of data analysis and statistical methods **Core Competencies** Strong analytical and critical thinking skills with ability to synthesize complex information Excellent communication and presentation skills for diverse stakeholder audiences Process improvement expertise with understanding of operational workflows and efficiency drivers Change management experience with ability to drive adoption of process improvements Collaborative approach with proven ability to work effectively in cross-functional teams **Preferred Qualifications** Experience with Lean methodology and continuous improvement initiatives in corporate environments Knowledge of operational excellence frameworks and performance improvement methodologies Familiarity with process mining tools and data-driven process analysis Experience with automation assessment and RPA opportunity identification Background in business consulting or process optimization roles Experience in financial services, manufacturing, or other process-intensive industries **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) NTT DATA endeavors to make https://us.nttdata.com (https://us.nttdata.com/en) accessible to any and all users. 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