Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs. 

As a Business Analysis Manager in Business Banking, you will manage the entire lifecycle of data risk management and oversee the business requirements and shared spaces inventory used by Business Banking. You will ensure Business banking adheres to requirements set forth in policies, standards, and procedures. You will serve as the Champion for five pillars: Data Risk Management, Intelligent Solutions, User Tools, Record Retentions, and Privacy and provide oversight/feedback. You will be able to drive operational excellence and partnership alignment while working independently, navigating across the landscape of Business Banking and beyond, including managerial responsibilities. 

 Job Responsibilities:

Lead a high-performing team and foster professional development through coachingUnderstand and document business requirements and end-to-end business processesAttend firmwide council meetings to stay informed of regulatory changesEnsure compliance with standards, policies, and regulations to maintain consistency and trustServe as a subject matter expert on privacy regulations and requirementsPartner closely with Legal, Risk, Compliance, and Control Management teamsDevelop and execute initiatives that support responsible business growthIdentify and implement strategic process improvements and efficiencies through automationIntroduce and enhance controls to maintain strong and sustainable processesFoster positive relationships with internal stakeholders at all levels, including senior leadersCommunicate effectively to manage cross-functional partnerships and drive alignment across teams  

Required qualifications, capabilities, and skills:

Minimum of 5 years of experience in the financial services industry, specifically in Business Banking, Change Management Oversight, Controls, Compliance, Risk, or AuditProven experience in people managementAbility to think strategically and make decisions that align with business objectives/prioritiesExceptional verbal and written communication skillsAbility to adapt and proactively mitigate risk to clients and the bankProblem-solving capabilities with attention to details; solutions mind-setProficiency with managing multiple tasks, meeting due dates, and balancing competing priorities effectivelyUnderstanding of operational complexities and their translation to riskCollaborative mindset with a focus on continuous improvement, skills of the future,  intelligent tools, and capabilitiesProficiency in Microsoft Word, PowerPoint, and Excel

Preferred qualifications, capabilities, and skills

Bachelor’s degreeStrong knowledge of Business Banking processes, procedures, and internal business  systemsTechnical proficiency in internal controls, operational risks, and infrastructure, such as COREExperience with business and technical requirement documents along with authoring