Join our dynamic team and shape the future of Home Lending. Bring your expertise to lead strategic initiatives and collaborate with senior leaders. Unlock your potential and make a significant impact on our operations.

Job Summary: 

As an Associate in the Customer Operations – Internal Controls and Support team of Home Lending, you will lead a team responsible for managing user tools, procedure certification, and asset certification. You will oversee external exams and remediation case correction, participate in complex research activities, and drive change through effective communication and business partnerships.

 

Job Responsibilities:

Direct external exam and remediation case projects through the entire project delivery life cycle.Communicate effectively with senior management to understand needs, communicate status, and resolve conflicts.Deliver written and verbal presentations to senior leaders regularly.Proactively identify obstacles and collaborate with stakeholders to identify solutions.Document, review, analyze, and evaluate business processes, systems, and user requirements.Collaborate effectively with colleagues and establish strategic line of business relationships.Use expertise in root cause analysis and solution identification.Understand various points of view and drive discussions and apply knowledge of role-related risks and keep abreast of regulatory requirements.Remediate issues by engaging appropriate resources to mitigate risk with urgency.Collaborate with functional business groups, legal, compliance, and controls partners to ensure timely and high-quality information responses.Lead groups and process improvement initiatives with professionalism.

Required Qualifications, Capabilities, and Skills:

Intermediate verbal communication skills: Deliver messages clearly and engage others through active listening.Intermediate written communication skills: Create executive summaries and communications for senior stakeholders.Intermediate analytical thinking: Organize, compare, and evaluate information to identify key insights.Intermediate decision-making skills: Make fact-based decisions and evaluate options with available information.Intermediate problem-solving skills: Identify root causes and gather information to understand problem implications.Intermediate presentation skills: Create and deliver presentations to various levels, including senior management.

Preferred Qualifications, Capabilities, and Skills:

Experience in managing cross-functional initiatives.Strong negotiation and influence management skills.Ability to work in a virtual environment with cross-organizational teams.

Internal Application Eligibility Requirements

TENURE: 

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

 By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

 Make sure your profile is updated in the new me@jpmc > Jobs.  Attaching your updated resume is encouraged. 

 In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.