**Key Responsibilities:** **Stakeholder Engagement:** Collaborate with Account Leaders and Delivery Managers to understand operational challenges and improvement opportunities. **Problem Analysis & Solution Design:** Analyze current processes, identify inefficiencies, and propose automation or optimization solutions using internal platforms (e.g., Power Platform, M365 Copilot, etc.). **Business Case Development:** Create compelling business cases with ROI analysis, cost-benefit evaluation, and risk assessment to support project initiation and funding. **Project Initiation & Governance:** Drive the approval process with internal governance teams, ensuring alignment with compliance, audit, and transformation goals. **Tool & Platform Enablement:** Leverage internal tools and digital assets to design and implement scalable solutions that enhance delivery and operational performance. **Performance Tracking & Reporting:** Define KPIs, track project outcomes, and report progress to leadership and stakeholders. **Key Skills & Qualifications:** Proven experience in **business analysis** , **process improvement** , or **digital transformation** within a BPS or shared services environment. Strong understanding of **operational metrics** , **efficiency levers** , and **cost optimization** strategies. Ability to translate business pain points into **technical or process solutions** . Experience with **Microsoft Power Platform** , **M365 Copilot** , or similar internal automation tools. Excellent skills in **stakeholder management** , **communication** , and **influencing** across cross-functional teams. Proficiency in creating **business cases** , **financial models** , and **project charters** . Familiarity with **compliance** , **audit trail** , and **governance frameworks** . Bachelor's degree in Business, Operations, or related field; MBA or equivalent is a plus. **Preferred Attributes:** Experience working in a **global delivery model** .Exposure to **Life and Annuity Insurance** or similar domains is a plus.Certification in **Lean Six Sigma** , **CBAP** , or **Agile methodologies** is desirable. \#LIBPO