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Job Description

Job Description / Role Profile

Title: Business Account Manager – PDT Private

Location: Chennai

OBJECTIVES/PURPOSE

Responsible for maximizing utilization in key Therapy Areas and patient outcomes of the Takeda offering in designated territories/accountsDrive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account, and its key stakeholdersResponsible for driving and achieving business objectives through insights and analytics to prepare VB-KAM (Value Based - Key Account Management) plans within the allocated budget

ACCOUNTABILITIES

Account Management

Understand the accounting situation, challenges, and needsFormulate comprehensive, robust, and insight-driven key account plansDeliver agreed objectives and tactics within the key accounts to drive Takeda performance in defined Therapy AreasEnsure account plans, objectives, and KPIs are transparent captured in CRM and plannedManage the account plan execution according to agreed timelines and budgetConduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities, and trends to key internal stakeholders (including commercial, medical, market access)Drive penetration in the nursing home and smaller accounts across Southern states by building strong distribution channelIn coordination with supply chain, ensure Takeda product(s) are available at the account levelOperate in a manner that aligns with compliance and legal requirements and according to marketing and sales strategiesAct as an ambassador of the Takeda brand, its vision, and values

Stakeholder Engagement

Develop long-term relationships between Takeda and key strategic accounts and their stakeholdersIdentify key external stakeholders and develop an understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that add value to them and the patientsDrive the implementation of innovative offerings with key stakeholders and help differentiate Takeda from its competitorsSupport and advise Healthcare professionals on the correct use of Takeda products and services portfolioWork along with the distributors to ensure timely availability of allocated products and SKU in the account , extended reach and penetration in the area allocated

Cross-Functional Team Leadership

Proactively coordinate collaboration with Marketing, Medical, and Market Access (and other internal stakeholders) to align objectives and activities with accounts and external stakeholdersMonitor account plan progress and hold collaborators, and self, accountable as agreedLead the core account team meetings and present account plans and progress at relevant local meetings to the managementIdentify and address any collaboration misalignments

Operational Excellence

Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholdersSystematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as neededUse learnings to further improve planning and executionMake changes as needed based on new business opportunities and changes in the marketplace to achieve financial objectivesEnsure all reports are submitted to the Head office on a regular basisMaintain sufficient inventory to ensure availability of products and servicesBuild distribution channel to drive Nursing home and Mid to small size accounts

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS

Critical Skills and Competencies

Strategic Approach: Balances the long-term vision while driving short-term goalsCollaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and to achieve shared goalsDrive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, focused on helping patients through innovation in medicineEngage Others – Communicate with Impact: Motivates and influences others to gain support for ideas, strategies, and actions in service of providing superior pharmaceutical products to patients; provides appropriate background so messages are meaningfulCustomer & Patient Centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of patients

Experience and Education

Bachelor’s degree in science/pharmacy ; PGDBA/MBA desirable but not necessaryMinimum of 5 years of industry experience, with at least 3 years within specialty care environment (Pharma/Medical Device)Experience in managing customer relationships across the full spectrum of customer types in healthcare industry; Account management experience desirableGastro/Hepatology /Critical CareHealthcare environment knowledgeExperience of working across stakeholders like Procurement, HCP in OPD and IPD setting , Nursing etc within the key accounts

LocationsIND - Chennai

Worker TypeEmployee

Worker Sub-TypeFixed Term (Fixed Term)

Time TypeFull time