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Job Description

Title: Business Account Manager - PDT

Location: Cochin (Kerala)

OBJECTIVES/PURPOSE :

Responsible for maximizing utilization in key therapy Areas and patient outcomes of the Takeda offering (portfolio of Plasma Derived Therapies) in designated territories/accountsDrive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholdersResponsible for driving and achieving the business objectives through insights and analytics to prepare VB-KAM (Value Based -Key Account Management) plans within the allocated budget

ACCOUNTABILITIES:

Account Management

Understand the account situation, challenges and needsFormulate comprehensive, robust and insight-driven key account plansDeliver on agreed objectives and tactics within the key accounts in order to drive Takeda performance in define Therapy AreasEnsure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in CRM)Manage the account plan execution according to agreed timelines and budgetConduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders (including commercial, medical, market access)Support and collaborate with Access partner to gain product access to local formularies and/or protocols within own accounts.In coordination with supply chain, ensure Takeda product(s) is/are available at account levelOperate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.Act as an ambassador of the Takeda brand, its vision and values

Stakeholder Engagement

Develop long-term relationships between Takeda and key strategic accounts and
their stakeholdersIdentify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patientsDrive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitorsSupport and advise Healthcare professionals on the correct use of Takeda product and services portfolio

Cross-Functional Team Leadership

Proactively coordinate collaboration with Marketing, medical and market access (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.Monitor the account plan progress and hold collaborators, and self, accountable as agreedLead the core account team meetings and present account plans and progress at relevant local meetings to the managementIdentify and address any collaboration misalignments

Operational Excellence

Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholdersSystematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.Use learnings to further improve planning and executionMake changes as needed based on new business opportunities and changes in the marketplace to achieve financial objectives

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Critical Skills and Competencies:

• Strategic Approach: Balances between the long-term vision while driving the short-term goals
• Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals
• Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the result is to help patients through innovation in medicine
• Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences
• Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients.

Experience and Education:

• Bachelor’s degree in science/pharmacy
• PGDBA/MBA desirable not necessary
• Minimum of 8 years of industry experience with at least 5 years within specialty care environment (Pharma/Medical Device).

• Experience in managing customer relationships across the full spectrum of customer types in healthcare industry.
• Account management experience desirable
• Therapy and Product area knowledge (Gastro/Hepatology/Nephrology/Critical Care)
• Healthcare environment knowledge.

LocationsIndia

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time