**Bulgarian Speaking Service Desk Agent** _Job location: Budapest, Hungary, 9thDistrict, Mill Park Office Building_ _Role type: Full time employment_ _Working hours: 40 hours/ week_ _Office attendance: twice per week_ _Support window: Monday to Friday 9am - 9pm_ **We can offer:** + Competitive salary and cafeteria benefits, All You Can Move SportPass (at a discounted price), medical benefits and other perks + Risk and accident insurance + Training and continuous learning and certification opportunities + Chance to be part of a rapidly expanding organization + Multilingual environment, native colleagues (50% of the team is a native speaker of their support language) + Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies. + Easy to access location and modern office building (easy to reach from city centre, 10–15-minute commute) + Reimbursable language courses + Team events and Company events (cool and youthful parties with team-games, etc.) + High value awards and recognitions, annual bonus for top performers, and annual salary review + Relocation package **Responsibilities:** + Handle end user calls and web queries in Bulgarian and English + Act as the first point of contact for the customer + Precise administration + Act as primary contact between customer and resolving group + Keep the user informed, own and follow up ongoing cases **We are looking for you, if you:** + have excellent written and verbal communication skills in Bulgarian and English + have experience in customer service – experience gained in IT Help Desk is an advantage but not a must + have High School degree + have desire to learn - no IT background required, training will provide the necessary technical knowledge + are open to work in shifts (the support window the team needs to cover is 9AM – 9PM Monday to Friday) + have excellent communication skills – both written and spoken + are flexible, open-minded personality with a "can do" attitude Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.